Nikki Smith
Zephyrhills,FL
Summary
Dynamic Administrative Assistant with proven expertise at Wright Patterson Air Force Base in document management and technical editing. Skilled in Microsoft Excel and data analysis, I consistently delivered high-quality work products on time, enhancing compliance with CMMI standards while fostering strong relationships with internal and external stakeholders.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/ Project Coordinator
Wright Patterson Airforce Base - System Management Information System (WSMIS)
Dayton, OH
11.2023 - 08.2025
- Company Overview: This is a Government Contract Position
- Format documentation, PowerPoint presentations, and Excel spreadsheets.
- Provide technical editing/verify documentation that meets contractual requirements.
- Author meeting minutes
- Lead/participate/record documentation peer review sessions.
- Deliver/track contractual documentation.
- Maintain configuration control during documentation review process.
- Deliver documents within contractual timeframes.
- Create/maintain SharePoint document libraries/lists.
- Obtain quotes/procure software.
- Maintain GFE list.
- Responsible for Measurement and Analysis (MA) CMMI process area/Metrics Reporting
- Provide Level II help desk support and training.
- Maintain/update Help Desk Management Plan
- This is a Government Contract Position
Acquisition Specialist/Prosthetic Closeouts
Veteran Administration Healthcare System/Networking Contracting Office
Kettering, OH
02.2017 - 09.2023
- Company Overview: This is a federal job
- Assembled contract files in electronic format as required.
- Assigned as subject matter expertise with Prosthetic Closeout on contracts.
- Organized and analyzed data daily from VISTA/IFCAP program, compile data and redact forms necessary to valid closeouts completion.
- Consulted with management at the Networking Contracting Office (NCO) and strategic planning subject matter experts to formulate and defend strategic plans and directions for Prosthetic Closeouts.
- Implemented findings and recommendations for a more efficient Closeout procedure.
- Participated in VISN and facility strategic planning to support major and minor projects and initiatives.
- Provided data analysis and concise findings to facilitate the closeout process.
- Furnished high quality work products that are complete, accurate, and on-time.
- Developed new methods for the measurement and improvement of effectiveness and productivity of the organization and closeout procedure.
- Demonstrated a high quality of customer service and responsiveness with internal and external parties.
- Used clear and professional language in verbal and written communication with both internal and external parties and coordinated all Government-related communication with assigned Government personnel (designated after award).
- This is a federal job
Audit Administrator
Wright-Patterson AFB Defense Commissary Agency
Dayton, OH
11.2015 - 09.2023
- Company Overview: This is a federal job
- Responsible for coordinating and monitoring disputed billing errors with bank cards, disputed purchase payments, credits for patrons and commissary employees in a timely manner.
- Responded to technical questions or requests from customers in a timely manner.
- Maintained regular contact with customers to gather information about their requirements and needs to deliver timely, flexible, and responsive products and /or service.
- Discussed expectations with customers to ensure mutual understanding, relayed necessary information to senior management.
- Ensured all cash/noncash transactions were handled properly, accurately and complied with all policies, procedures and directives.
- Checked out patrons and commissary employee's purchases ensuring total items purchased equaled total amount charges to prevent fraud and abuse of privileges.
- Analyzed and evaluated credit card regulations
- Reported any violations of commissary procedural operations to senior management.
- Performed risk assessments and analyses, relying on relevant customer, supplier performance, and Government data, and assigned risk ratings to quality systems and key processes.
- This is a federal job
Quality Assurance Administrator
Wright Patterson Air Force Base
Dayton, OH
12.2013 - 11.2015
- Company Overview: This is a federal job
- Conducted quality assurance inspections and contractor surveillance.
- Conducted verifications of key quality system elements to validate data, full and partial system auditing.
- Provided comments and recommendations for additions, deletions, or changes to contractor services to ensure compliance with DeCA directives.
- Approved and/or rejected contractor's work schedule and checks work for timeliness and quality performance.
- Maintained the store's space allocations program and inventory by such duties as designated to the contractor proper item shelf locations when shelf tags are missing or otherwise not identifiable.
- Coordinated rotation of product to prevent expirations while maintaining management stock levels.
- Acted as a central point of contact for the coordination of material support and the resolution of logistics problems across the organizational lines.
- Coordinated with the store director and senior management for disposal of surplus or excess supplies in accordance with the specific agency directives and procedures.
- Advised commissary or contracted order writers.
- Acted as the commissary manager's representative during the nighttime hours for ensuring safety and security of government property.
- Performed pre-award surveys in conjunction with other functional specialists.
- Received an Outstanding Performance rating on annual evaluations and monetary bonus/time.
- This is a federal job
Civilian Personnel /Records & Information Management
Wright Patterson Air Force Base
Dayton, OH
03.2010 - 10.2010
- Company Overview: This is a federal job
- Responsible for monitoring and maintaining Official Personnel records and files (manual and automated).
- Processed and reported changes to personnel data in appropriate database.
- Handled restricted and confidential information in a professional manner.
- Ordered and sorted records in numeric and alphabetical sequence.
- Maintained record storage inventory, practices and methods.
- Participated in retrieval and return of documents, delivered to departments and refilled when documents were returned.
- This is a federal job
Operational Specialist (Office Manager) BRAC
Wright Patterson Air Force Base
Dayton, OH
06.2009 - 03.2010
- Company Overview: This is a federal job
- Managed and maintained the Director of BRAC (Base Realignment and Closure) daily calendar, routinely prepared, consolidated and submitted timecards and attendance records for BRAC office staff. Interacted with high-level government officials and civilian equivalents.
- Assisted in answering technical questions, consistently screened and forwarded incoming/outgoing mail.
- Scheduled appointments and office visits for director.
- Collected and developed weekly staff meeting minutes and notes for all functional areas to review.
- Suspense work to personnel, and tracked updates for POC list, contributed to the entire office productivity and effectiveness of BRAC mission.
- This is a federal job
Customer Service Representative
Labor Ready Incorporation
Dayton, OH
05.2008 - 03.2009
- Provided support to branch manager by assisting with daily branch operations, including dispatching temporary workers, driving workers to job sites as needed.
- Maintained and developed new accounts, price quoting within assigned parameters of authority.
- Processed payroll for temporary employees, settled sales appointments, assisted with the development of customer relationships through fully proficient in ADP/Automated Data Processing, intermediate skilled in Microsoft Excel, pivoting spreadsheets, strong attention to details on timecard submittals, high volume telephone contact, as well as assisted in collection of payments in order to maintain accounts receivable guidelines. Proficient in Kronos and SAP/ERP.
Education
Bachelor's Degree - Business Administration, Human Resource Management
Park University
Dayton, OH, United States06.2016
Skills
- Document management
- Technical editing
- Microsoft Excel
- SharePoint maintenance
- CMMI compliance
- Data analysis
Timeline
Administrative Assistant/ Project Coordinator
Wright Patterson Airforce Base - System Management Information System (WSMIS)
11.2023 - 08.2025
Acquisition Specialist/Prosthetic Closeouts
Veteran Administration Healthcare System/Networking Contracting Office
02.2017 - 09.2023
Audit Administrator
Wright-Patterson AFB Defense Commissary Agency
11.2015 - 09.2023
Quality Assurance Administrator
Wright Patterson Air Force Base
12.2013 - 11.2015
Civilian Personnel /Records & Information Management
Wright Patterson Air Force Base
03.2010 - 10.2010
Operational Specialist (Office Manager) BRAC
Wright Patterson Air Force Base
06.2009 - 03.2010
Customer Service Representative
Labor Ready Incorporation
05.2008 - 03.2009
Bachelor's Degree - Business Administration, Human Resource Management
Park University
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