Nikki Sorini
Boise,ID
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with an excellent attitude. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
24
24
years of professional experience
Work History
Real Estate Instructor
Idaho Real Estate School
09.2015 - 11.2023
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed class sizes of 2 students to 150 students, in person and via remote instruction (zoom).
Licensed Realtor
Homes Of Idaho
05.2009 - 11.2023
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
- Communicated with clients to understand property needs and preferences.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Reviewed and executed confidential documents, contracts and disclosures.
Office Manager
Idaho Real Estate School
09.2007 - 08.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Data Entry
Research Unlimited, Inc. (RUI)
03.2003 - 07.2007
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Evaluated source documents to locate needed information.
Landscaping Laborer
Paradise Ponds
01.2002 - 06.2003
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
Store Manager
Goody's
01.2000 - 08.2002
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Capital High School
Boise06.1995
Skills
- Proficient in Microsoft Office
- Customer Needs Assessment
- Cash Handling
- Telephone Etiquette
- Data Entry
- Research
- Appointment Scheduling
- Inventory Management
- Vendor Management
- Office Management
- Quality Assurance
- Administration and Operations
- Customer Service
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Relationship Building
Golf
I have one hobby and that is golf. If I am not working I would prefer to be golfing. I discovered golf about 22 years ago when I met my husband. He always wanted a wife that golfed, so I gave it a try. Well, it turns out that I am what you call a natural. I was hooked from then on and have enjoyed getting better at it. I would play golf every day if I could. I love to play for fun and to compete, which is why I maintain a GHIN Handicap. I have several trophies from some tournaments that I played in. My favorite thing about golf is that it is a game of honesty and integrity. You can learn a lot about someone by playing a round of golf with them.
Timeline
Real Estate Instructor
Idaho Real Estate School
09.2015 - 11.2023
Licensed Realtor
Homes Of Idaho
05.2009 - 11.2023
Office Manager
Idaho Real Estate School
09.2007 - 08.2015
Data Entry
Research Unlimited, Inc. (RUI)
03.2003 - 07.2007
Landscaping Laborer
Paradise Ponds
01.2002 - 06.2003
Store Manager
Goody's
01.2000 - 08.2002
GED -
Capital High School
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