Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Stancliff

Elberta

Summary

Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

10
10
years of professional experience

Work History

Front Office Administrator

Edema Therapy Company
03.2024 - 01.2025
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw appointment scheduling and itinerary coordination for clients.
  • Provided exceptional customer service to enhance client satisfaction.
  • Coordinated medical insurance tasks, ensuring timely and precise processing.
  • Handled administrative tasks to support office functionality.

Server/Waiter

THE LODGE
04.2023 - 03.2024
  • Provided excellent customer service in a fast-paced environment
  • A positive attitude and ability to work well under pressure
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

Eastern shore ent
01.2021 - 12.2022
  • I was responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Scheduled appointments and managed calendars efficiently for several different Drs.

Medical Receptionist

MEDICAL PARK OBGYN
01.2017 - 01.2021
  • I was responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities

Nanny/Babysitter

Nanny
02.2015 - 12.2017
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Managed children''s schedules effectively for daily routines.

Education

High school diploma -

Foley High School
Foley, AL
05.2012

Skills

  • Scheduling
  • Reception duties
  • Office supply management
  • File organization
  • Meeting coordination
  • Document management
  • Customer engagement
  • Telephone reception
  • Database maintenance
  • Customer relationship management (CRM)
  • Office administration

Timeline

Front Office Administrator

Edema Therapy Company
03.2024 - 01.2025

Server/Waiter

THE LODGE
04.2023 - 03.2024

Receptionist

Eastern shore ent
01.2021 - 12.2022

Medical Receptionist

MEDICAL PARK OBGYN
01.2017 - 01.2021

Nanny/Babysitter

Nanny
02.2015 - 12.2017

High school diploma -

Foley High School

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Nikki Stancliff