Overview
Work History
Education
Timeline
Generic

Nikki Stephens

OAK PARK,United States

Overview

23
23
years of professional experience

Work History

Clerk 2

36th District Court
09.2023 - Current
  • Process documents relating to civil and misdemeanor infractions
  • Schedule court hearings
  • Assists members of the public
  • Prepare daily files/warrants for the courtroom
  • Deliver files to courtroom
  • Answer telephones
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Pre-Authorization Specialist

Custom Home Health
09.2021 - 08.2024
  • Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.
  • Referred delinquent accounts to collections department or outside resources.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Submit claims for authorizaton approval

Insurance Verification Specialist

Surgical Institute Of Michigan
07.2020 - 09.2021
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Chased insurance companies to achieve accurate and timely payments.
  • Generated reports to track insurance verifications and claim progress.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Updated patient records with accurate, current insurance policy information.
  • Established and maintained relationships with insurance providers for productive communications.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Collections Specialist/Billing Specialist

Inspire Medical Billing
07.2018 - 06.2020
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Corrected, completed and processed claims for multiple payer codes.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Used data entry skills to accurately document and input statements.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.

Medical Receptionist

Mendelson Kornblum Orthopedics
02.2015 - 06.2020
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported office staff and operational requirements with administrative tasks.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Unit Clerk

Detroit Medical Center, Hutzel Women's Hospital
01.2002 - 02.2015
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Charted vital signs and added telemetry strips to charts.
  • Registered and verified patient records before triage with most up-to-date information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared admissions charts and scanned records.
  • Arranged discharges and patient transportations.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Provided clerical support, addressing routine, and special requirements.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Bachelor of Science - Accounting

Capella University
05-2027

Associate of Science - Accounting

Oakland Community College
Bloomfield Hills, MI
05-2023

Timeline

Clerk 2

36th District Court
09.2023 - Current

Pre-Authorization Specialist

Custom Home Health
09.2021 - 08.2024

Insurance Verification Specialist

Surgical Institute Of Michigan
07.2020 - 09.2021

Collections Specialist/Billing Specialist

Inspire Medical Billing
07.2018 - 06.2020

Medical Receptionist

Mendelson Kornblum Orthopedics
02.2015 - 06.2020

Unit Clerk

Detroit Medical Center, Hutzel Women's Hospital
01.2002 - 02.2015

Bachelor of Science - Accounting

Capella University

Associate of Science - Accounting

Oakland Community College

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