Nikki Sullins
Summary
Currently implementing my energetic, positive, and personable customer service skills in the healthcare field working for a medical family practice to improve the overall member experience! Motivated to maintain customer satisfaction and contribute to company success. Solid team player with an upbeat, positive attitude! Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative assistant & Record Custodian
PremierMED Family & Sports Medicine, Ocoee Florida
12.2022 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Completed and filed financial documentation for accounting purposes Provided information for patient admissions and discharges to foster timely processing information and transfer calls to desired personal
- Maintained client confidentiality at all times Ensured any release of information requests were HIPAA compliant
- Maintained all medical records information both in paper in the file room as well as on the electronic filing system complied with all laws regarding release of information.
- Coordinated compliance with subpoena requests with the office's Legal counsel. Accessed the electronic record for diagnostic and pharmacological information and medical reports
- Responsible for administrative and clerical procedures and systems skilled in use of complex machines including copy/fax machine, mail machine and personal computer.
Dental Assistant
Little Gators
06.2020 - 12.2022
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing Completed skilled administrative work to support all office staff and operational requirements. Organized paperwork such as charts and reports for office and patient needs
- Completed and filed financial documentation for accounting purposes Provided information for patient admissions and discharges to foster timely processing information and transfer calls to desired personal
- Extensive experience taking panoramic dental X-rays to aid in the diagnosis of caries. Strong communication skills, especially when working with patients who have a high level of anxiety when visiting the dentist
- Excellent ability to the technical aspects of the job, including making dental impressions, mixing compounds in the laboratory. Experience educating patients on how to avoid cavities and gum disease by using proper dental hygiene techniques
Unit Secretary
Orlando Health, Ocoee Florida
08.2019 - 04.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Completed and filed financial documentation for accounting purposes Provided information for patient admissions and discharges to foster timely processing
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Transcribed doctors' medication orders, lab test requests and care plans
- Maximized office efficiency by answering more than 20 incoming calls per day to provide office information and transfer calls to desired personal. Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Nurse
Orange County Public Schools, Florida — School
03.2017 - 08.2019
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Oversaw health services for school of 200 students and faculty Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
Education
High School Diploma -
Ocoee High School
Ocoee, FL06.2016
Associate of Arts -
Valencia College
Orlando, FLSkills
- Customer and client relations
- Team leadership & Staff
- Development
- Constructive decision making
- Scheduling
- Writing
- Calendar scheduling
- Self-motivated & Extremely
- Organized
- Computer skills with Technical savvy
- Open-mindedness/logical ideal maker
- Mail Management
- Appointment Setting
- Follow-up appointment scheduling
- Patient confidentiality
- Incoming call management
- Training and development
- Faxing documents
- Calm and Professional Under pressure
- De-escalation Techniques
- Contagious Positive Attitude
- Skilled in curating Training
- Materials for seasoned
- Employees & Development
- Orientation and Onboarding for new hires
- Currently implementing my energetic, positive, and personable customer service
- Skills in the healthcare field working for a medical family practice to improve the
- Overall member experience! Motivated to maintain customer satisfaction and
- Contribute to company success Solid team player with an upbeat, positive attitude!
Timeline
Administrative assistant & Record Custodian
PremierMED Family & Sports Medicine, Ocoee Florida
12.2022 - Current
Dental Assistant
Little Gators
06.2020 - 12.2022
Unit Secretary
Orlando Health, Ocoee Florida
08.2019 - 04.2021
Nurse
Orange County Public Schools, Florida — School
03.2017 - 08.2019
High School Diploma -
Ocoee High School
Associate of Arts -
Valencia College
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