Nikki Thomas
Sacramento,CA
Summary
Accomplished Registered Veterinary Technician with a proven track record at Banfield The Pet Hospital, adept in drug inventory oversight and excelling in client counseling, and fostering team performance. Skilled in anesthesia administration and optimizing operational efficiency and elevating customer satisfaction, enhancing patient care and streamlining operations. Demonstrated critical thinking and a service-oriented approach in a shift lead role, significantly improving customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Registered Veterinary Technician
Banfield The Pet Hospital
02.2024 - Current
- Motivated and supervised Veterinary Technicians and Veterinary Assistants in delivering quality patient care.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Supported clinic operations and coordinated schedules.
- Educated clients on animal health, preventive care and procedures.
- Trained other LVTs/ VA's in operations and procedures.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding training needs.
- Applied customer feedback to develop process improvements and support long-term hospital needs.
- Managed inventory of surgical medical supplies to maintain adequate stock levels while minimizing waste.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Improved client satisfaction through clear communication regarding pet health status updates.
- Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Assured regulatory compliance by adhering to strict sanitation protocols and maintaining up-to-date licensure.
- Recommended products to customers, thoroughly explaining details.
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Assisted with diagnostic imaging procedures such as body and dental radiographs, enabling accurate diagnoses and treatments.
- Performed routine dental cleanings, and dental extractions.
RVT Instructor
Banfield Pet Hospital Academy
05.2024 - 07.2024
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Instructor for Anesthesia, Emergency and Critical Care and Pharmacology courses.
- Boosted student performance by providing individualized support and targeted feedback.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
Registered Veterinary Technician
Solano Napa Emergency Pet Clinic
05.2023 - 01.2024
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Performed life saving measure such as CPR and intubation.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Developed comprehensive discharge instructions that ensured continuity of care at home.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Shift Lead
Banfield The Pet Hospital
12.2019 - 10.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed store opening and closing procedures.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Collaborated with management to develop strategies for improving overall hospital operations.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for practice manager and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Animal Health Technician
UC Davis
07.2019 - 12.2019
- Teamed up with senior veterinarians to spearhead labs for vet students at the Gourley center in UC davis Vet school.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Data Management Technology
Western Governors University
Salt Lake City, UTSkills
- Anesthesia Administration
- Inventory Oversight
- Surgery and Procedure Preparation
- Dental Procedures
- Workplace Safety
- Facility Maintenance
- Emergency Preparedness
- Scheduling Coordination
- Personnel Management
- Equipment procurement
- Onboarding Procedures
- Veterinary Software Proficiency
- Time Management
- Multitasking
- Excellent Communication
- Client and patient education and counseling
- Reliable and Responsible
- Patient advocacy
Timeline
RVT Instructor
Banfield Pet Hospital Academy
05.2024 - 07.2024
Registered Veterinary Technician
Banfield The Pet Hospital
02.2024 - Current
Registered Veterinary Technician
Solano Napa Emergency Pet Clinic
05.2023 - 01.2024
Shift Lead
Banfield The Pet Hospital
12.2019 - 10.2022
Animal Health Technician
UC Davis
07.2019 - 12.2019
Data Management Technology
Western Governors University
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