Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Thomas

Williamstown,NJ

Summary

Accomplished Systems Engineer with a proven track record, enhancing service delivery through continuous improvement and innovative software solutions. Expert in disaster recovery and root-cause analysis, I significantly improved system reliability and efficiency. Skilled in cross-functional collaboration, I excel in transforming complex challenges into streamlined, user-centric solutions.

Overview

10
10
years of professional experience

Work History

Systems Engineer

JP Morgan Chase
11.2020 - Current
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
  • Completed software updates and assessed security patches for optimized computer use.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Enhanced system reliability by implementing rigorous testing protocols for new software deployments.
  • Streamlined communication between IT and other departments, improving project coordination and outcomes.

IT Support Engineer

MSK Tech Solutuions
01.2017 - 09.2020
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.

IT Technical Support Specialist

MSK Tech Solutions
06.2015 - 01.2017
  • Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.

Education

Bachelor of Science -

University Of Benin

Skills

  • Root-cause analysis
  • Continuous improvement
  • Disaster recovery
  • Application testing
  • Switches and routers
  • Requirements gathering
  • Hardware and software installation
  • Performance tuning
  • System testing
  • System troubleshooting
  • Virtualization
  • User support

Timeline

Systems Engineer

JP Morgan Chase
11.2020 - Current

IT Support Engineer

MSK Tech Solutuions
01.2017 - 09.2020

IT Technical Support Specialist

MSK Tech Solutions
06.2015 - 01.2017

Bachelor of Science -

University Of Benin
Nikki Thomas