Nikki Thornton, LCSW

· Completes comprehensive psycho -social histories and Intake Assessments as assigned

· Determine mental health diagnosis

· Completes all compliance documentation, including but not limited to: Diagnostic Evaluations, Plan of care, create

· and review Master Treatment Plans based on determined diagnosis, Suicide and Crisis Assessments and

· Planning

· Urgent Coordination Notes

· Mental Health Professional Progress notes and other documentation as required in EMR.

· Provides direct services, includes individual therapy, group therapy, Collateral Intervention,

· Implementing different patient centered treatment modalities during Individual therapy, Family therapy, and Crisis situations

· Stabilization/Intervention, Professional Intervention, and Diagnostic Interpretation

· Initiates and Coordinates emergency hospitalization as required and coordination of follow-up care.

· Professional follows therapeutic guidelines stipulated by the primary therapist on the Plan of Care

· Provides resources to food banks, Department of Human Services, and the Housing Authority

· Work with clients and their families with diverse cultural, ethnic, educational, and socioeconomic backgrounds

· demonstrating relevant skills that lead to effective and appropriate communication.

· Mandated reporter

· Establishing key objectives for classes

· Creating curriculum that accomplishes the set objectives

· Developing a syllabus that outlines topics that will be explored and listing due dates for assignments and exams

· Making lesson plans that describe how information will be presented

· Giving lectures and organizing activities to present material and deepen understanding of coursework

· Writing, administering and grading examinations that test students’ knowledge

· Answering students’ questions and providing support to help them succeed

· Recording students’ attendance and grades

• Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
• Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
• Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
• Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
• Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
• Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
• Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
• Partnered with local schools to deliver mental health counseling services to students experiencing stress, anxiety, or other challenges impacting academic performance.
• Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
• Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
• Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
• Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
• Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
• Documented psychiatric services and responses to treatment in patient case files.

• Improved client outcomes by implementing evidence-based therapeutic interventions.
• Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
• Increased patient satisfaction through providing empathetic and compassionate counseling services.
• Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
• Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
• Facilitated group therapy sessions, promoting positive peer support and mutual learning experiences.
• Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
• Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
• Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
• Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
• Completed psychosocial evaluations and needs assessments.
• Facilitated family meetings to discuss patient care plans.
• Coordinated patient discharge planning and follow-up care.

• Improved community outreach by developing and implementing innovative social service programs.
• Enhanced staff performance through comprehensive training and professional development initiatives.
• Increased client satisfaction by actively addressing concerns and providing timely resolutions.
• Streamlined internal processes for more efficient delivery of social services to clients in need.
• Promoted a culture of continuous improvement among staff members, inspiring them to consistently raise the bar in their work.
• Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Referred families to shelters, legal resources, and educational programs.
• Monitored program performance and outcomes for successful delivery of services.
• Participated in community events to promote services and engage with public.
• Assessed community needs and identified resources for social and community service programs.

• Shadow case managers to observe day to day job duties
• Lead case management visits with/without supervision
• Complete case notes in CPRS on assigned veterans
• Complete treatment plans/assessments with supervision of case manager
• Attend administrative staff meetings to discuss case loads
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Analyzed problems and worked with teams to develop solutions.

• Supported clients in overcoming personal challenges by employing evidence-based therapeutic techniques.
• Collaborated with multidisciplinary team members to develop comprehensive treatment plans for clients.
• Increased client engagement through skillful application of active listening and communication techniques.
• Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
• Provided crisis intervention services, effectively deescalating tense situations and connecting clients with appropriate resources.
• Facilitated group therapy sessions, fostering a supportive environment for shared learning and growth.
• Maintained timely and accurate documentation, ensuring compliance with ethical guidelines and best practices in mental health counseling.
• Built rapport with diverse clientele by demonstrating cultural competence and sensitivity in all interactions.
• Maintained client confidentiality in all communications, adhering to ethical guidelines and protecting the privacy of sensitive information.

• Improved client well-being by conducting comprehensive assessments and developing personalized treatment plans.
• Enhanced community support networks for clients by connecting them with appropriate resources and services.
• Collaborated with interdisciplinary teams to ensure holistic care and optimal outcomes for clients.
• Provided crisis intervention, de-escalating volatile situations and connecting individuals with emergency services when necessary.
• Conducts individual, group, & family counseling sessions to aid resident's social, emotional, psychological, and physical wellbeing
• Supervise activities staff
• Develops program plans by determining goals and objectives, assessing programs, and making recommendations for policy and procedure changes

• Assisting families in developing and implementing a case plan
• Conduct home visits and facilitate visitations between parent and child
• Monitor parent/child interaction, monitor child placement and address foster parent needs
• Provide after hour on-call services
• Conduct staffing’s, prepare affidavits, complete court reports, prepare for and attend court hearings, present court testimony, complete social histories, input data in CHRIS
• Develop and maintain case files
• Attend required trainings and meetings
• Interviews clients to determine eligibility for DWS programs and services
• Contacts employers/clients by telephone or correspondence to discuss job orders for potential job applicants
• Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients.
• Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments.
• Counsels clients by explaining program eligibility, program benefits, and employment opportunities.
• Case Management, analyze, gather, organize and enter data through technical support using State and Federal Policy