Nikki Tiwari
Jersey City,NJ
Summary
Sales & Sales-Operations professional with 10+ years driving pipeline growth, proposal coordination (RFP/RFI/RFQ), data accuracy, and customer success across cloud, 3PL/WMS SaaS, and luxury B2C. Expert in Salesforce, HubSpot, and CRM optimization. Known for collaborating with engineering/presales to design compelling proposals, enhancing GTM execution, and delivering high-touch CX that retains and expands accounts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations Manager – Sales Specialist & 3PL SaaS Support
Logystico
03.2024 - 02.2025
- Sold and supported 3PL/WMS software solutions for manufacturing and pharmaceutical clients, partnering with sales engineers to draft SOWs and technical proposals that aligned with integration, billing, and compliance needs.
- Developed Salesforce dashboards and standardized data hygiene practices to reduce SLA risks and improve forecasting visibility.
- Coordinated the full lifecycle of RFP/RFI/RFQ responses, managing proposal calendars and cross-functional inputs from engineering, operations, and compliance.
- Integrated ShipStation, Zenventory, and Asana workflows, reducing fulfillment delays by 30% and improving SLA compliance.
- Delivered high-accuracy data entry, quoting, price-book maintenance, and contract documentation to accelerate order-to-cash cycles.
- Managed multi-channel B2B/B2C customer service, logging tickets, capturing VOC, and feeding operational feedback for product enhancements.
E-Commerce & Luxury Sales Associate
New York Wine Exchange
10.2023 - 03.2024
- Managed e-commerce and POS platforms (Drizly, Minibar) with real-time inventory syncing, order verification, and prompt customer resolution.
- Delivered VIP tastings and personalized service, boosting repeat customer rate by ~20%.
- Coordinated fulfillment logistics, ensuring on-time delivery and proactive issue handling.
Sales Manager – Luxury Jewelry
Quality Gold and Diamonds
08.2022 - 02.2023
- Managed over $500K in inventory and delivered tailored proposal-style sales presentations (design mock-ups, pricing breakdowns, financing options) to high-net-worth clients.
- Leveraged CRM to execute post-sale follow-ups and retention campaigns that increased customer lifetime value.
- Collaborated with design and bench jewelers (akin to engineering teams) to translate client specifications into finished pieces.
Sales Operations Manager – Google Cloud Partner (GCP)
MediaAgility
06.2021 - 08.2022
- Coordinated sales support, proposal development, and ABM campaigns for enterprise GCP deals; worked alongside engineering/presales on architectures and LOEs.
- Automated CRM workflows—accelerating pipeline velocity and shortening sales cycles.
- Built enablement toolkits (battlecards, pricing calculators, proposal templates) for multi region GTM deployment.
- handled 20+ Enterprise clients
Sales Operations Manager – Cloud Services
SA Technologies
10.2020 - 06.2021
- Standardized CRM opportunity stages, cleaned data, and introduced proposal and quote template libraries to enhance forecasting consistency and win-rate visibility.
- Developed cost models and quote workflows to streamline proposal generation and response time.
Sales Coordinator / Sales Operations Intern
Bentley Institute
01.2016 - 02.2016
- Maintained CRM hygiene, managed global sales analytics and campaign tracking to ensure clean pipeline data.
- Supported early-stage proposal drafting and account research for cloud technology clients, coordinating inputs across teams.
Education
MBA - Marketing
Indira Institute & Swami Vivekananda College
M.S. - Business Analytics
Saint Peter’s University
Jersey City, NJ01.2023
Skills
- Sales Support Proposal / RFP Coordination
- CRM & Data Hygiene Customer Service
- Engineering Collaboration 3PL/WMS SaaS
- Order-to-Cash ABM & GTM Strategy
- Data Entry & Accuracy Excel
- Salesforce HubSpot Zoho
- Google Cloud (GCP)
- Zenventory
- ShipStation Power BI Tableau
- Excel
- Asana Slack Google Workspace Drizly Minibar
- Pipeline management
Websites
Certification
Sales Excellence (Imparta / Harvard Business Program)
Languages
Hindi
Full Professional
Marathi
Professional Working
Timeline
Sales Operations Manager – Sales Specialist & 3PL SaaS Support
Logystico
03.2024 - 02.2025
E-Commerce & Luxury Sales Associate
New York Wine Exchange
10.2023 - 03.2024
Sales Manager – Luxury Jewelry
Quality Gold and Diamonds
08.2022 - 02.2023
Sales Operations Manager – Google Cloud Partner (GCP)
MediaAgility
06.2021 - 08.2022
Sales Operations Manager – Cloud Services
SA Technologies
10.2020 - 06.2021
Sales Coordinator / Sales Operations Intern
Bentley Institute
01.2016 - 02.2016
M.S. - Business Analytics
Saint Peter’s University
MBA - Marketing
Indira Institute & Swami Vivekananda College
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