Nikki Toehay
Edmond,OK
Summary
Dynamic professional with a proven track record in exceptional customer service. Adept at cash management and fostering collaborative team environments, I excel in high-pressure situations. My creative adaptability and detail orientation ensure memorable experiences, while my proficiency in point of sale systems enhances operational efficiency. Available on weekends for flexible scheduling.
Overview
22
22
years of professional experience
Work History
Entertainer
Independent
08.2018 - 03.2024
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performance.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
Server
Mama Rojas
04.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Lead
Hawaiian Bros
01.2023 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Graphic Designer
Independent
08.2014 - 03.2018
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Server/Bartender
El Paral
06.2013 - 03.2014
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Healthcare Specialist
US Army
10.2009 - 03.2011
- Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
- Participated in ongoing professional development opportunities to stay current on industry best practices, elevating the quality of patient care provided.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Bridal Consultant
David's Bridal
06.2008 - 10.2009
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
Barista
Target
11.2007 - 02.2008
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showcased versatility by assisting in other areas of the store as needed, including food preparation in the cafe and running register.
Casheir
Chevron
08.2002 - 02.2004
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Marketing
Colorado Technical University
Colorado Springs, CO08.2023
Associate of Arts - Graphic Design
Clover Park Technical College
Lakewood, WA03.2012
Skills
- Detail orientation
- Collaborative team member
- Exceptional customer service
- Analytical problem solving
- Cash management skills
- Creative adaptability
- Beverage preparation expertise
- Point of sale systems knowledge
- Sales proficiency
- Conversational Spanish
Timeline
Server
Mama Rojas
04.2023 - 07.2023
Shift Lead
Hawaiian Bros
01.2023 - 07.2023
Entertainer
Independent
08.2018 - 03.2024
Graphic Designer
Independent
08.2014 - 03.2018
Server/Bartender
El Paral
06.2013 - 03.2014
Healthcare Specialist
US Army
10.2009 - 03.2011
Bridal Consultant
David's Bridal
06.2008 - 10.2009
Barista
Target
11.2007 - 02.2008
Casheir
Chevron
08.2002 - 02.2004
Associate of Science - Marketing
Colorado Technical University
Associate of Arts - Graphic Design
Clover Park Technical College
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