Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Tolbert

Saint Paul,MN

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline store operations through effective employee supervision and process improvements.

Overview

14
14
years of professional experience

Work History

janitorial services

Marsden Services
Saint Paul, Minnesota
03.2025 - Current
  • Maintained cleanliness in assigned areas using appropriate cleaning supplies.
  • Operated vacuum cleaners and floor scrubbers to ensure thorough cleaning.
  • Followed safety protocols while handling hazardous cleaning materials and equipment.
  • Assisted team members by restocking cleaning supplies and equipment as needed.
  • Ensured all surfaces were sanitized to meet health and safety standards.
  • Reported maintenance issues to supervisors for prompt resolution and action.
  • Collaborated with team members to complete daily cleaning tasks efficiently.
  • Adhered to schedules for regular cleaning of common areas and facilities.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept and mopped floors in public areas.
  • Cleaned windows, door frames, and sills.
  • Vacuumed carpets, furniture, and upholstery.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Emptied trash cans and replaced liners.
  • Dusted furniture, fixtures, and other surfaces.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Stocked restrooms with paper products and soap dispensers.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Followed established health codes while performing duties.
  • Reported any damages or repairs needed to supervisor immediately.
  • Responded quickly to spills or accidents using appropriate cleaning materials.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Maintained janitorial closets in a clean, organized manner.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Followed company uniform, performance and security policies with every job.

Customer Service Manager

EcoShield Pest Control
Eden Prairie, Minnesota
08.2024 - Current
  • Assisted customers with inquiries about pest control services and solutions.
  • Coordinated scheduling of service appointments for customer convenience.
  • Managed customer feedback and concerns to enhance service quality.
  • Supported team members in maintaining accurate customer records and documentation.
  • Educated clients on pest prevention techniques and EcoShield products.
  • Engaged in training sessions to learn about company protocols and policies.
  • Developed strong relationships with clients to foster trust and satisfaction.
  • Collaborated with technicians to ensure seamless service delivery for customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Store Manager

Dollar General Store
Saint Paul, Minnesota
10.2023 - 02.2025
  • Assisted in maintaining store cleanliness and organization throughout daily operations.
  • Supported inventory management by restocking shelves and managing product displays.
  • Engaged with customers to provide assistance and enhance shopping experience.
  • Operated cash register efficiently during peak hours to process transactions.
  • Collaborated with team members to ensure smooth store operations and workflow.
  • Participated in team meetings to discuss store policies and operational improvements.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.

Route Sales Representative

Frito Lay
Coon Rapids, MN
06.2022 - 08.2023
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Resolved customers' complaints regarding products or services.
  • Organized merchandise and sales promotion displays to attract customers.
  • Informed regular customers of new products or services and price changes.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Sortation Associate

UPS
Minneapolis, Minnesota
06.2022 - 06.2023
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Store Manager

Dollar General
Arlington , TX
03.2011 - 06.2022
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Hired, trained and managed team associates, including evaluating performance and enforcing disciplinary actions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Hired and trained 10 employees to start new [Type] store in Arlington and Texarkana.
  • Improved efficiency through supervising daily staff assignments and tasks, including stocking, cash handling, set changes and shrink.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas.
  • Oversaw daily cash register operations and cash management and kept errors at store requirements
  • Addressed customer inquiries and resolved complaints.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Counted cash drawers and made bank deposits.
  • Maintained daily record of all transactions.
  • Delivered excellent customer service by greeting and assisting each customer.

Education

Associate of Applied Science - Early Childhood Education

University of Hope & Texarkana
Hope, AR
05.2018

High School Diploma -

Stuttgart High School
Stuttgart, AR
05.1998

Skills

  • Store operations management
  • Employee supervision and motivation
  • Process improvement strategies
  • Team leadership and collaboration
  • Shift management and checklists
  • Customer service excellence
  • MS Office proficiency
  • Reliability and dependability
  • Retail inventory oversight
  • Staff training and development
  • Scheduling expertise
  • Inventory control systems
  • Project management skills
  • Operational budgeting expertise
  • Effective communication skills
  • Accurate cash handling practices
  • Flexible scheduling availability
  • Sales proficiency

Timeline

janitorial services

Marsden Services
03.2025 - Current

Customer Service Manager

EcoShield Pest Control
08.2024 - Current

Store Manager

Dollar General Store
10.2023 - 02.2025

Route Sales Representative

Frito Lay
06.2022 - 08.2023

Sortation Associate

UPS
06.2022 - 06.2023

Store Manager

Dollar General
03.2011 - 06.2022

Associate of Applied Science - Early Childhood Education

University of Hope & Texarkana

High School Diploma -

Stuttgart High School

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