Nikki Tolbert

Versatile professional with over 20 years of experience in customer service, technical support, and caregiving. Demonstrated adaptability in fast-paced environments and high-responsibility roles. Expertise in multitasking, communication, and problem-solving, complemented by a strong work ethic and emotional intelligence. Equipped with a wealth of transferable skills and a commitment to delivering compassionate care.

• Over the years, I’ve developed a wide range of real-world experience through both traditional jobs and caregiving roles. I worked in retail and food service early on, gaining strong customer service and teamwork skills at Casey’s Food Store, and later providing tech support at Cingular Wireless. For nearly two decades, I managed a household full-time, raising my children and running daily operations — a role that sharpened my multitasking, problem-solving, and time management skills. From 2022 to 2025, I was the full-time caregiver for my mother until her passing, handling medication management, emotional support, and medical coordination. Most recently, I returned to customer service at Vinny’s Mart, where I served as a cashier in a fast-paced environment. I’m now ready to re-enter the workforce full-time and bring with me a strong work ethic, emotional intelligence, and a proven ability to handle responsibility with compassion and professionalism.