Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Towns

Montgomery,AL

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Driver

EKC Transportation
06.2023 - Current
  • Determined the quickest and safest routes for delivery by using effective planning and organizational skills.
  • Interacted with customers and offered exemplary service, escalating issues to the manager.
  • Performed daily vehicle inspections and completed reports regarding issues with trucks.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing thebest and most efficient routes

CNA/Administrative Assistant/Phlebotomy/RMA

Wexford Healthcare (Kilby Correctional)
08.2019 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for patients
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Back Office Clerk

TRC Staffing - Montgomery, AL
02.2022 - 03.2023
  • Managed smooth processing of required LEAH paperwork to support office productivity.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.

Call Center Representative

ASK Telemarketing
03.2018 - 02.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Resolved concerns with products or services to help with retention and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tax Preparer

ABC Tax Service
01.2018 - 04.2021
  • Completed and filed returns with tax departments at local, state and federal levels
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
  • Prepared written responses or tax return amendments to resolve state and federal notices
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns
  • Provided information about available products and services to clients, resulting in increased business opportunities.

CNA

Answered Prayer
08.2016 - 12.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

Certification - Registered Medical Assistant And Phlebotomy

Enlightenment Alabama Learning
Prattville, AL

Certification - CNA

Nursing Academy
Montgomery, AL

Certification - CDL

H. Councill Trenholm State Community College
Montgomery, AL

High School Diploma -

Selma High School - Selma, AL
Selma, AL.
08.2005

Skills

  • Safe Driving Skills
  • Effective Communication Skills
  • Customer Satisfaction
  • Strong Communication Skills
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Reliable
  • Time Management

Certification

  • CNA Certification
  • Registered Medical Assistant Certification
  • Phlebotomy Certification
  • CPR/BLS Certification
  • CDL-A Certification

Timeline

Driver

EKC Transportation
06.2023 - Current

Back Office Clerk

TRC Staffing - Montgomery, AL
02.2022 - 03.2023

CNA/Administrative Assistant/Phlebotomy/RMA

Wexford Healthcare (Kilby Correctional)
08.2019 - 07.2023

Call Center Representative

ASK Telemarketing
03.2018 - 02.2022

Tax Preparer

ABC Tax Service
01.2018 - 04.2021

CNA

Answered Prayer
08.2016 - 12.2019

Certification - Registered Medical Assistant And Phlebotomy

Enlightenment Alabama Learning

Certification - CNA

Nursing Academy

Certification - CDL

H. Councill Trenholm State Community College

High School Diploma -

Selma High School - Selma, AL

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Nikki Towns