NIKKI TRAN DELLEVA
San Francisco,California
Summary
Dynamic and results-driven Bank Market President with over 25 years of progressive leadership in commercial banking, retail operations, and market expansion. Proven track record of driving revenue growth, strengthening community relationships, and leading high-performing teams to consistently exceed performance targets. Expertise in strategic planning and risk management complements a strong commitment to fostering a culture of customer-centric excellence. Recognized for innovative approaches that enhance operational efficiency and elevate client satisfaction.
Overview
29
29
years of professional experience
Work History
Market President
BMO US
07.2012 - Current
- Lead operations for San Francisco market, overseeing 14 branches and 67+ employees.
- Managed a total portfolio over 1.0B in deposits and loans.
- Effective utilization of sales management process to improve team productivity.
- Strong Partner integration to outline and execute initiatives for business growth.
- Strengthened community presence through partnerships with local businesses and nonprofits, boosting brand recognition and customer loyalty.
- Increased market share by developing and implementing targeted marketing strategies.
Branch Manager
JP MORGAN CHASE
01.2008 - 07.2012
- Lead a team of Assistant Manager, Personal Bankers, and Tellers to grow deposits to over $15MM.
- Elevated underperforming branch to highest district ranking in overall Performance Level.
- Received 100% in Critical to Compliance audit in 2009. Received 98% overall in Compliance Audit in 2009.
- Mentor Branch Manager Trainees. Responsible for BMTs performance for the first year after trainees graduate from the program.
- Successfully assisted and opened total of 5 De Novo Branches in the San Francisco Bay Area Market.
Store Manager
STARBUCKS COFFEE COMPANY
01.2004 - 01.2008
Branch Manager/Training Consultant
WELLS FARGO & COMPANY
01.1997 - 01.2004
Education
Bachelor of Science - Business Management
University of Houston
Houston, TXSkills
- Strategic leadership
- Sales management
- Industry expertise
- Corporate social responsibility
- Effective communication
- Strategic planning
Affiliations
Member, Junior Achievement of Northern CA.
Languages
Vietnamese
Native or Bilingual
Timeline
Market President
BMO US
07.2012 - Current
Branch Manager
JP MORGAN CHASE
01.2008 - 07.2012
Store Manager
STARBUCKS COFFEE COMPANY
01.2004 - 01.2008
Branch Manager/Training Consultant
WELLS FARGO & COMPANY
01.1997 - 01.2004
Bachelor of Science - Business Management
University of Houston
Awards & Recognition
President Club Winner 2021
Two times SME Excellence Winner 2022 & 2023
Most Influential Women in Bay Area Business for 2025.
NFTE Volunteer of the year 2024
Junior Achievement of Northern CA, Volunteer of the year 2019
Platinum NPS Awards 3 consecutive quarters in 2017. Rank #1 in Region for NPS in 2017.
Diamond NPS Level in Q1 & Q2, 2018.