Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Tsouris

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Legal Administrative Specialist

United States Attorney's Office
03.2020 - Current
  • Streamlined legal document processing by implementing efficient filing and organizational systems.
  • Assisted attorneys in research for case preparation, resulting in more effective trial strategies.
  • Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
  • Managed sensitive client information with discretion and confidentiality, maintaining trust between clients and the office.
  • Increased efficiency of office operations by training new team members on company policies, procedures, and software applications.
  • Collaborated with other support staff to complete high-priority projects within tight deadlines.
  • Maintained organized electronic databases of legal resources, streamlining research efforts for the entire legal team.
  • Expedited case resolution by coordinating timely responses to discovery requests from opposing counsel.
  • Assisted attorneys during trial and trial preparation by summarizing deposition transcripts and organizing exhibits for presentation in court.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Completed data entry of legal documents into electronic filing systems.
  • Assisted with preparation of trial materials and documents.

Communications Specialist

Monroe County Central Dispatch
10.2015 - 03.2020
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Enhanced union member satisfaction by addressing concerns and implementing solutions in a timely manner.
  • Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
  • Advocated for worker rights, leading to the implementation of fair labor practices within the organization.
  • Resolved grievances efficiently through mediation, arbitration, or other conflict resolution methods as needed.
  • Managed finances responsibly to ensure the long-term financial stability of the union organization.
  • Served as an accessible point of contact for members seeking guidance or assistance with workplace issues.
  • Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.
  • Cultivated strong and transparent relationship with workplace to promote open communication about problematic issues against stated milestones and goals.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
  • Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.

Victim Rights Assistant

Monroe County Office Of Prosecuting Attorney
01.2015 - 10.2015
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Created and implemented the process to distribute over $250,000 in restitution funds to adjudicated victims of crime.
    • Facilitated discussions and presentations for the purpose of promoting and explaining organization policies.
    • Collaborated with local, statewide, and national law enforcement agencies to develop a system to track and locate local fugitives resulting in over 150 arrests.
  • Enhanced courtroom proceedings by providing emotional support to victims during trial processes.
  • Assisted in facilitating communication between victims, law enforcement, and legal professionals for better case outcomes.
  • Educated victims about their rights, empowering them to make informed decisions during court proceedings.

Legal Assistant

Zeigler & Associates, P.C.
08.2014 - 01.2015
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Revised and finalized letters, briefs, and memos.
  • Collaborated with attorneys to develop strategies for each case.

Judicial Law Clerk

Monroe County Circuit Court
08.2013 - 08.2014
  • Increased court efficiency by drafting bench memoranda and legal opinions.
  • Assisted in expediting case resolution through thorough research and analysis of legal issues.
  • Enhanced judicial decision-making with well-organized and comprehensive case summaries.
  • Streamlined the review process, preparing concise and accurate synopses of oral arguments.
  • Promoted a professional work environment by maintaining strict confidentiality regarding all matters discussed or reviewed within chambers.
  • Expedited disposition of cases, prioritizing urgent matters for immediate attention from the judge or staff attorneys.
  • Ensured accuracy in legal citations by carefully checking all drafted documents against relevant sources before submission for review.
  • Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
  • Prepared bench memoranda and bench briefs for judges on various legal issues.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Investigated facts and laws to determine strategies for case preparation.

Education

J.D. - International Law

Thomas M. Cooley Law School
Grand Rapids, MI

Bachelor of Science - Health Administration

Western Michigan University
Kalamazoo, MI

Skills

  • Project Coordination
  • Legal Writing
  • Confidentiality Maintenance
  • Attention to Detail
  • Office Administration
  • Court Filings
  • Document Review
  • Legal Document Preparation
  • Effective negotiation

Timeline

Legal Administrative Specialist

United States Attorney's Office
03.2020 - Current

Communications Specialist

Monroe County Central Dispatch
10.2015 - 03.2020

Victim Rights Assistant

Monroe County Office Of Prosecuting Attorney
01.2015 - 10.2015

Legal Assistant

Zeigler & Associates, P.C.
08.2014 - 01.2015

Judicial Law Clerk

Monroe County Circuit Court
08.2013 - 08.2014

J.D. - International Law

Thomas M. Cooley Law School

Bachelor of Science - Health Administration

Western Michigan University

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Nikki Tsouris