Nikki Volz
San Diego,California
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments and industries; Education, Medical, Service and IT. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Acusport Health Center
San Diego, CA
03.2022 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Managed over 30 customer calls and emails per day.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, medical billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Performed light housekeeping; sterilizing medical equipment, laundering soiled linens, preparing physician rooms between clients throughout day.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Graphic Design and Illustrator
Nikzen Designs
San Diego, CA
01.1999 - Current
- Confer with clients to discuss and determine layout design
- Develop graphics and layouts for product illustrations, company logos, and Internet websites
- Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes
- Prepare notes and instructions for workers who assemble and prepare final layouts for printing
- Design graphic material for use as ornamentation, illustration, or advertising on manufactured materials and packaging or containers.
Executive Assistant to the President
Volz Software
San Francisco, CA
04.2003 - 08.2011
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Resolve garbled or indecipherable messages, using cryptographic procedures and equipment
- Compile, sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Compile lists describing product or service offerings
- Create brand identity; logo formatted for website, email signatures, business cards and marketing materials
- Graphic User Interface design for small business software
- Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries
- Research and coordinate office relocation.
Office Administrator
Dave Volz Electric
Upland, CA
08.2003 - 08.2008
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Greet visitors and determine whether they should be given access to specific individuals
- Make travel arrangements for executives
- Manage and maintain executives' schedules
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Inventory and order materials, supplies, and services
- Train other staff members to perform work activities, such as using computer applications
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Administrative Assistant
Murdoch University
Murdoch, Western Australia
01.2003 - 03.2003
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Copy and distribute classroom materials
- Assist faculty members or staff in various departments with student conferences
- Track materials removed from files to ensure that borrowed files are returned
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Answer questions about records or files
- Answer telephones, direct calls, and take messages
- Compile, sort and verify the accuracy of data before it is entered.
Education Secretary
AMSPAR The Association of Medical Secretaries
01.2002 - 07.2002
- Open, sort, and distribute incoming correspondence, including faxes and email
- Prepare responses to correspondence containing routine inquiries
- Compile, transcribe, and distribute minutes of meetings
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs
- Refer students to degree programs based on interests, aptitudes, or educational assessments
- Compile, sort and verify the accuracy of data before it is entered
- Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
Administrative Assistant
TXU Energy UK
Raleigh, Essex
01.2001 - 07.2001
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Review files, records, and other documents to obtain information to respond to requests
- Compile, sort and verify the accuracy of data before it is entered
- Maintain logs of activities and completed work.
Education
Associate of Applied Arts - Arts
South Metropolitan TAFE
12.1999
Skills
- Friendly nature
- Excellent multi-tasking ability
- Administrative support
- Database Management
Hobbies
I absolutely love getting out on the trails and beaches around San Diego with my kids and my Australian Shepherd. I've recently taken to hunting for free or cheap furniture, giving them makeovers and finding them new homes. On the life long quest to discover ways to make gluten, dairy free food taste good!
Timeline
Office Manager
Acusport Health Center
03.2022 - Current
Office Administrator
Dave Volz Electric
08.2003 - 08.2008
Executive Assistant to the President
Volz Software
04.2003 - 08.2011
Administrative Assistant
Murdoch University
01.2003 - 03.2003
Education Secretary
AMSPAR The Association of Medical Secretaries
01.2002 - 07.2002
Administrative Assistant
TXU Energy UK
01.2001 - 07.2001
Graphic Design and Illustrator
Nikzen Designs
01.1999 - Current
Associate of Applied Arts - Arts
South Metropolitan TAFE
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