Nikki Weist

• Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

• Monitored and set up birthday parties and made sure customers are satisfied with the level of service they received

• Explained subscription services and hourly gaming services that we provided to customers

• Helped with event coordination and planning.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Trained new staff on current, correct insurance verification procedures.
• Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.