Nikki Welker
Pleasant Grove
Summary
Qualified (Desired position) with proven history of optimizing office operations and implementing efficient workflows. Known for streamlining processes and improving productivity through effective resource management. Demonstrated capability in team leadership and problem-solving.
Overview
7
7
years of professional experience
Work History
Office Operations Manager
Utah Spine + Sport
05.2015 - 09.2017
- Modernized billing practices by improving insurance coding accuracy and customer payment plans.
- Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
- Maintained inventory control systems to accurately track usage patterns of office supplies while minimizing waste or stockouts.
- Assisted in recruiting, hiring and training of team members.
Lead Operations & Digital Content Specialist
Hasleads Marketing
03.2011 - 05.2015
- Conducted regular lead generation audits to assess data accuracy and uncover lead operations optimization and enhancements.
- Developed and implemented a modernized lead management process, expanding available datapoints and increasing conversion insights.
- Authored engaging and informative blog posts for the company website.
Education
Bachelor of Arts - Cultural Anthropology
Utah Valley University
Orem, UT05-2024
Skills
- Office management
- Customer service
- Comprehensive Research Skills
- Evolving & Optimizing Processes
- Event Planning
- Strong Interpersonal Skills
- Critical & Systems Thinking
- Microsoft 365 & Google Workspace
Timeline
Office Operations Manager
Utah Spine + Sport
05.2015 - 09.2017
Lead Operations & Digital Content Specialist
Hasleads Marketing
03.2011 - 05.2015
Bachelor of Arts - Cultural Anthropology
Utah Valley University
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