Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki West

Marianna,FL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Strong written and verbal communication skills. Strong interpersonal skills. Leadership ability. Ability to complete a wide variety of tasks in fast-paced multi-program office. Proficient with office software, fiscal management, reporting skills, supervision and delegation

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager

Washington County
02.2006 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

High School Diploma -

Marianna High School
Marianna, FL
05-1986

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Clerical Support
  • Account Reconciliation
  • Relationship Building
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Conflict Management
  • Supply Management
  • Administrative Oversight
  • Employee Training
  • Training and coaching
  • Documentation and control
  • Policy Implementation
  • Workflow Optimization
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Team Supervision
  • Staff Training
  • Financial Accounting
  • Report Preparation
  • Event Coordination
  • Business Administration
  • Meeting planning
  • Facility Management
  • Database Administration
  • Travel Coordination
  • Workflow Planning
  • Documentation expertise
  • Policy and procedure modification
  • Compliance Monitoring
  • Project Management
  • Policy Development
  • Contract Administration
  • Information Protection
  • Workforce Management
  • Strategic Planning
  • Budgetary Planning
  • Technical Support
  • Contract Negotiations
  • Budgeting expertise
  • Performance Improvement
  • Report Writing
  • Regulatory Compliance
  • Budget Administration
  • Data retrieval systems
  • Office management software
  • Banking operations
  • Senior leadership support
  • Computer Skills
  • Scheduling and Coordinating
  • MS Office
  • Decision-Making
  • Customer Relationship Management
  • Problem Resolution
  • Teamwork and Collaboration
  • Good Judgment
  • Documentation And Reporting
  • Professional and Courteous
  • Team Leadership
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Schedule Management
  • Work Planning and Prioritization
  • Hiring and Training
  • Task Delegation
  • Onboarding and Orientation
  • Negotiation and Conflict Resolution
  • Interpersonal Relations
  • Financial Management
  • Goal Setting
  • Training and Development

Certification

  • Florida Driver's License
  • Notary Public, National Notary Association 2006-present

Timeline

Office Manager

Washington County
02.2006 - Current

High School Diploma -

Marianna High School

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Nikki West