Nikki wheeler
augusta,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at GardenCity Foodservice. Skilled in money handling and fostering team motivation, I excel in staff training and development. Achieved significant reductions in stock discrepancies and improved service quality, demonstrating a strong blend of analytical and interpersonal skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
GardenCity Foodservice
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Registered Pharmacy Technician
Walgreens Pharmacy
09.2021 - 02.2022
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
1st Cook
Garden City Foodservice
03.2021 - 01.2022
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Reduced food waste by effectively managing inventory and implementing proper food storage techniques.
- Contributed to a safer workplace by promptly identifying potential hazards and taking appropriate corrective actions where necessary.
- Maintained high-quality standards by consistently preparing dishes according to established recipes and presentation guidelines.
- Assisted in training new staff members, ensuring they were well-versed in kitchen procedures and safety protocols.
2nd Cook
Garden City Foodservices
06.2020 - 03.2021
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Mentored junior kitchen staff, providing guidance on proper cooking techniques and workplace safety protocols.
- Maintained high standards of cleanliness, resulting in consistently positive health inspections.
- Ensured timely service by managing multiple simultaneous orders without sacrificing quality or presentation standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Manager/ Customer Service
Moes Southwestern Grill
08.2017 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
O'Charley's Restaurant & Bar
10.2016 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager
Sonic
09.2015 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Ryan's Steakhouse
08.2000 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Science - Pharmacy Tech
Ultimate Medical Academy
Clearwater, FL02.2022
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Employee Performance Evaluations
Certification
- ServSafe Food Handler's Certificate
- State Of Georgia Registered Pharmacy Technician(RPhT)#PHTC60168
Additional Information
For about the past month of September, I have filled in as the building Manager as the Building Manager was on Vacation.Currently taking the position as a fill in Manager, while insuring that the morale stays up, budgeting, and ensuring that the Soldiers are taken care of.
Timeline
Assistant Manager
GardenCity Foodservice
01.2022 - Current
Registered Pharmacy Technician
Walgreens Pharmacy
09.2021 - 02.2022
1st Cook
Garden City Foodservice
03.2021 - 01.2022
2nd Cook
Garden City Foodservices
06.2020 - 03.2021
Manager/ Customer Service
Moes Southwestern Grill
08.2017 - 01.2019
Server
O'Charley's Restaurant & Bar
10.2016 - 08.2017
Manager
Sonic
09.2015 - 10.2016
Manager
Ryan's Steakhouse
08.2000 - 08.2015
Associate of Science - Pharmacy Tech
Ultimate Medical Academy
Similar Profiles
Taylor KaufmanTaylor Kaufman
HVAC Installer at Gardencity Plumbing and HeatingHVAC Installer at Gardencity Plumbing and Heating
Matthew RiosMatthew Rios
Warehouse Manager at US Foods / Saladinos Foodservice IncWarehouse Manager at US Foods / Saladinos Foodservice Inc
Jeff DavidsonJeff Davidson
Contract Manager at Performance FoodserviceContract Manager at Performance Foodservice
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence
Austen RussAusten Russ
Cybersecurity Analyst at U.S. ArmyCybersecurity Analyst at U.S. Army