Nikki Williams
Fort Worth
Summary
Professional with extensive experience in leadership and team management, consistently driving results through effective collaboration. Demonstrated expertise in strategic planning and problem-solving within dynamic environments. Recognized for reliability and strong communication skills, delivering high-quality outcomes across various projects.
Results-oriented leader skilled in streamlining processes to lower expenses and improve operational efficiency. Utilizes independent judgment and strategic thinking to contribute to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pho Noodle & Grill
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Lead Bartender
Pho District
08.2020 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
Lead Licensed Esthetician
Renew Day Spa
05.2023 - 12.2024
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
- Conducted thorough skin analyses to determine appropriate treatments and home care regimens for clients.
- Implemented a successful referral program, leading to an increase in new clients for the esthetics department.
- Improved client satisfaction by providing customized facial treatments and personalized skincare recommendations.
- Ensured compliance with all state licensing requirements as well as salon policies and procedures at all times during operations.
- Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.
- Collaborated with management to develop seasonal promotions that boosted overall business revenue.
- Coordinated special events such as spa parties or bridal packages to maximize bookings.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Stayed current on industry trends by attending relevant seminars, workshops, and trade shows regularly.
- Enhanced team performance by conducting regular training sessions on new products and techniques.
- Provided specialized services such as chemical peels, microdermabrasion, and dermaplaning for enhanced treatment options.
Lead Bartender
Bone Daddy's House Of Smoke
06.2018 - 07.2020
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organize offsite catering events weekly.
- Hosted exclusive parties accommodating 20+ attendees
Education
Cosmetology
Ogle School
TX03-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Conflict resolution
- Performance reviewing
- Promotional planning
- Graphic and media design
- Multitasking Abilities
Certification
- TABC
- Texas Food Handler
- Strategies Seminar : Unleashing Team
- Strategies Seminar : Manager's Course
- Epionce Advanced Clinical Training
- Texas Cosmetologist Operator
- Rhonda Allison Advanced Chemical Peel
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Pho Noodle & Grill
03.2024 - Current
Lead Licensed Esthetician
Renew Day Spa
05.2023 - 12.2024
Lead Bartender
Pho District
08.2020 - Current
Lead Bartender
Bone Daddy's House Of Smoke
06.2018 - 07.2020
Cosmetology
Ogle School
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