Microsoft
Hi, I’m
Nikki Willis-Polk
Office Administrator
Fort Drum,NY
Summary
Current full time student enrolled in a bachelor's degree program in Business Administration for Organizational Leadership, Management with a concentration in Human Resources with expected graduation date of January 2024. Personable and highly organized Office Administrator with 7+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling management's requests. Successful track record of managing complex reservation books in busy establishments. Offering 9+ years of customer service experience, 7+ years of administration task, and 3 years of hotel hospitality experience.
Overview
7
years of professional experience
7
years of post-secondary education
1
Certification
Work History
Royal Caribbean CruisesMiami, FL
Strategic Products Representative
07.2022 - 01.2023
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records.
- Educated 20 or more customers about billing, payment processing and support policies and procedures.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments and cruise vacations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Arranged travel accommodations for groups, couples, executives, and special needs clients.
Grandover Resort & ConferenceGreensboro, NC
Hotel Reservation Specialist
07.2021 - 07.2022
Job overview
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted 15+ guests daily at front desk and engaged in pleasant conversations while managing check-in process.
AmazonGreensboro, NC
Warehouse Employee
09.2020 - 07.2021
Job overview
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Evaluated 50+ incoming shipments for quality issues and processed unacceptable materials for return.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Gino Moreno Inc.Fort Stewart, GA
Salon Manager
12.2015 - 06.2020
Job overview
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled 3-5 employees to maintain adequate coverage during business hours. Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
ECPI UniversityVirginia Beach, VA
Bachelor of Science from Organizational Leadership And Human Resource Mgt.
04.2021 - Current
Central Texas Beauty CollegeTemple, TX
Certified Cosmetology License from Cosmetology Education
09.2013 - 06.2014
Britain AcademyThomasville, NC
High School Diploma
08.2005 - 05.2009
Skills
Customer Relations
Additional Information
- Organizational Management & Leadership Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Hotel Administration & Front Desk Receptionist
- Office Administration Task
- Data Entry & Reservation Systems
Software
Excel
PowerPoint
Office365
Certification
Licensed Cosmetologist - 9 Years
Volunteering, Kayaking, Event Planning, Crafts
I enjoy supporting our military troops and volunteering at multiple events to honor all servicemen and women. I also enjoy volunteering for the Salvation Army Angel Tree and helping families during the holiday seasons. I participate in food drives for the local communities. My hobbies include kayaking, crafts, and planning events!
Timeline
Strategic Products Representative
Royal Caribbean Cruises
07.2022 - 01.2023
Hotel Reservation Specialist
Grandover Resort & Conference
07.2021 - 07.2022
ECPI University
Bachelor of Science from Organizational Leadership And Human Resource Mgt.
04.2021 - Current
Warehouse Employee
Amazon
09.2020 - 07.2021
Salon Manager
Gino Moreno Inc.
12.2015 - 06.2020
Licensed Cosmetologist - 9 Years
06-2014
Central Texas Beauty College
Certified Cosmetology License from Cosmetology Education
09.2013 - 06.2014
Britain Academy
High School Diploma
08.2005 - 05.2009
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