Nikki Wilson
Johnson City,TN
Summary
I have 28 years experience in dental and orthodontic front office management. I live in Johnson City, TN, and am currently running my business - Dental Billing and Training Solutions.
Overview
27
27
years of professional experience
Work History
Owner
Dental Billing and Training Solutions
Johnson City, TN
06.2021 - Current
- I provide remote dental insurance and patient account services. I also consult with dentists, orthodontists and teams for production, culture, insurance, systems for efficiency and front office training.
Office Manager
Johnson City Smiles
Johnson City, TN
12.2019 - 04.2026
- Assisted in managing daily operations of dental practice to enhance productivity and efficiency. Supported insurance processing and maintained patient accounts. Aided in recruitment, performance evaluations, and employee terminations as necessary. Contributed to revitalizing a struggling office, leading to improved practice performance upon departure.
- Assisted during maternity leave in February 2025. Supported practice leadership for the past year.
- Oversaw daily office operations, ensuring efficiency and compliance with company policies.
- Managed scheduling for staff and patient appointments, optimizing workflow and minimizing wait times.
- Developed and implemented office procedures to enhance productivity and improve patient experience.
- Coordinated communication between dental staff and patients, fostering a collaborative environment.
- Trained new employees on office protocols, promoting consistency in service delivery.
- Implemented electronic health record systems, improving data accuracy and accessibility for staff.
- Led initiatives to streamline billing processes, reducing errors and enhancing revenue cycle management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Remote Dental Insurance
eAssist
Johnson City, TN
01.2021 - 06.2024
- I worked with offices across the country that want to outsource their dental insurance and patient accounts. I filed daily claims with appropriate attachments, followed up on past due claims, posted daily payments to their software and patient AR.
- I worked with general dentists, pediatric dentists and orthodontists.
Office Manager
Westmoreland Dental Group
Johnson City, TN
03.2006 - 12.2019
- Office manager who ran all things front office from answering phones, scheduling and walking out patients, patient accounts, insurance filing, posting and follow up. Management of production, efficiency, and team members.
Front Office Coordinator
Dr. David Storie - Orthodontist
Johnson City, TN
12.1998 - 03.2006
- I started my career with Dr. David Storie as a front office coordinator. I was responsible for answering phones, scheduling, posting patient payments, filing insurance and posting insurance payments.
- I also served in the capacity of New Patient Coordinator and in this role I assisted Dr. Storie on the new patient exam, went over treatment, financials and did the contracts to start treatment.
Education
Communication
East Tennessee State University
Johnson City, TNSkills
- Practice Production
- Scheduling for production
- Office Efficiency
- Dental Insurance - terminology, verification, filing, follow-up
- Patient Accounts - effective collections and billing
- Team member/personality management
- Ability to effectively communicate with doctors and teams
- Customer Service Management
- Budget Control
- Hiring and Training - We cannot expect a team member to perform for production and care of patients with no training or expectations
- Goal Setting
- Leadership
Timeline
Owner
Dental Billing and Training Solutions
06.2021 - Current
Remote Dental Insurance
eAssist
01.2021 - 06.2024
Office Manager
Johnson City Smiles
12.2019 - 04.2026
Office Manager
Westmoreland Dental Group
03.2006 - 12.2019
Front Office Coordinator
Dr. David Storie - Orthodontist
12.1998 - 03.2006
Communication
East Tennessee State University