Nikki Woelcke
Saint Cloud,Florida
Summary
Experienced customer service professional with over 10 years in the hospitality and entertainment industry, specializing in guest relations and team leadership. Proven track record in enhancing guest experiences and streamlining operations at Walt Disney World. Skilled in conflict resolution and critical thinking, aiming to leverage these abilities in a cruise or travel industry role to deliver exceptional travel experiences.
Overview
10
10
years of professional experience
Work History
Character Captain
Walt Disney World
Orlando, Florida
09.2022 - 03.2024
- Ensured smooth operation and safety of character meet and greets leading a large team with efficiency.
- Played a key role in coordinating character schedules and appearances, meeting all entertainment deadlines.
- Implemented new initiatives with entertainment leaders, boosting guest satisfaction and operational efficiency.
- Resolved operational challenges promptly, maintaining seamless experiences for guests and team members
- Facilitated communication across departments to enhance operations and address issues quickly.
- Maintained high standards of guest service and team performance.
Character Attendant
Walt Disney World
Orlando, Florida
10.2014 - 09.2022
- Supported Characters in their interactions with guests, ensuring safety, show quality, and positive guest experiences
- Delivered exceptional guest service by managing queues, handling guest inquiries, and facilitating magical moments for guests of all ages
- Key member in opening several new entertainment offerings
- Lead trainer for new offering and new attendants providing comprehensive training and support
- Recognized by leaders and peers for exceptional guest service and commitment to excellence.
FastPass Plus System Operator
Walt Disney World
Orlando, Florida
01.2014 - 10.2014
- Assisted in the launch of the FastPass Plus system at Disney’s Hollywood Studio’s, enhancing guest experience through efficient service.
Education
High School Diploma -
Windsor Park Collegiate
Winnipeg, Canada05-1980
Skills
- Strong interpersonal and communication skills, capable of liaising effectively with different cast members and departments
- Adept at identifying and resolving issues promptly to ensure smooth operations
- Complaint resolution
- Critical Thinking
- Conflict Resolution
- Courteous demeanor
- Guest Relations
- Team Leadership
- Operations Management
- Problem-Solving
- Customer Service Excellence
References
- Alisa Schwartz, Production Manager, Walt Disney World, 407-496-5323
- Archit Shah, Franchise Owner, Little Gym, 917-945-0978
Timeline
Character Captain
Walt Disney World
09.2022 - 03.2024
Character Attendant
Walt Disney World
10.2014 - 09.2022
FastPass Plus System Operator
Walt Disney World
01.2014 - 10.2014
High School Diploma -
Windsor Park Collegiate
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