Nikki Woods
Lansing,MI
Summary
Dedicated dog handler with strong communication skills and a focus on client satisfaction. Proven ability to mentor new walkers and enhance service quality, resulting in increased client retention and referrals.
Overview
15
15
years of professional experience
Work History
Professional Dog Walker
Rover.com
Lebanon, TN
01.2011 - 04.2026
- Ensured safety and well-being of dogs during walks in various environments.
- Developed customized walking routes to meet individual dog needs and preferences.
- Maintained detailed records of walks, including behavior observations and health updates.
- Implemented safety protocols to ensure secure handling of dogs during outings.
- Mentored new walkers on best practices for client communication and dog handling techniques.
- Enhanced customer satisfaction through proactive engagement and addressing concerns promptly.
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
Breaker
Nashville Zoo At Grassmere
Nashville, TN
08.2018 - 03.2020
- Conducted routine inspections of enclosures to assess condition and identify maintenance needs.
- Developed training materials focused on operational best practices for team development.
- Led initiatives to enhance visitor engagement through interactive animal experiences.
- Collaborated with team members to complete projects on time and within budget constraints.
- Consistently met or exceeded company targets related to production rates or deadlines while maintaining high-quality output standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Monitored inventory levels and restocked merchandise as needed.
- Trained new cashiers on operational procedures and customer service standards.
- Assisted customers with product inquiries and resolved issues promptly.
- Led team in maintaining cleanliness and organization of cashier area.
- Streamlined checkout processes to reduce wait times during peak hours.
Booth Attendant
Premier Parking
Nashville, TN
01.2017 - 01.2019
- Responsible for scanning garage valet tickets.
- Responsible for doing deposit slips and working special events.
- Responsible for training and locking up the booths. excellent communication skills Customer Service Representative
- Managed cash transactions and issued parking tickets for daily operations.
- Monitored parking lot for compliance with regulations and safety standards.
- Trained new attendants on operational procedures and customer service protocols.
Dietary Aide
Lanier Manor
Jacksonville, FL
01.2015 - 01.2017
- Prepared and served nutritious meals according to dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with dietary staff to ensure compliance with health regulations.
- Monitored food inventory levels, reporting shortages to management for timely replenishment.
- Supported residents with meal choices, accommodating special dietary needs effectively.
- Trained new staff on food safety practices and proper equipment usage.
- Implemented process improvements that enhanced meal service efficiency and resident satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Education
High School Diploma -
Nassau County Highschool
Fernandina Beach, FL05-2011
Skills
- Effective communication
- Dog handling expertise
- Client relationship building
- Strong physical stamina
- Customer Service-oriented
- Reliable time management
- Flexible schedule availability
- Customer service
- Honest and trustworthy
Timeline
Breaker
Nashville Zoo At Grassmere
08.2018 - 03.2020
Booth Attendant
Premier Parking
01.2017 - 01.2019
Dietary Aide
Lanier Manor
01.2015 - 01.2017
Professional Dog Walker
Rover.com
01.2011 - 04.2026
High School Diploma -
Nassau County Highschool