Nikki Wouralis
Melbourne
Summary
Visionary HR executive with 16 years of global experience in people strategy and organizational development across technology, aviation, and satellite communications. Expertise in building high-performing teams, enhancing HR functions, and driving culture and transformation alongside executive leadership. Head of Human Resources skilled in strategic planning and talent management, with a history of implementing innovative HR initiatives that elevate employee engagement and productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HEAD OF HUMAN RESOURCES
Gogo
12.2024 - Current
- Led global HR strategy and operations for engineering, network operations, commercial, and customer-facing teams in satellite communications and inflight connectivity, enhancing alignment with business objectives.
- Directed global HR operations, talent acquisition, organizational development, performance management, and employee engagement initiatives to foster a high-performing workforce.
- Led HR strategy during major merger with Satcom Direct, enabling a seamless workforce integration across global regions.
- Reduced global voluntary turnover by 17% through targeted retention and workforce planning programs.
- Increased leadership capability scores by 22% through new development and coaching initiatives.
- Implemented HR data and analytics dashboards improving leadership decision-making speed by 30%.
- Built and led a global HR team achieving 98% SLA accuracy in HR operations.
- Partner with executive leadership to define organizational structure, culture initiatives, and long-term workforce strategy.
- Oversee global HR policies, compliance, and scalable HR programs.
GLOBAL HEAD OF HUMAN RESOURCES
Satcom Direct
06.2022 - Current
- Led global HR strategy and people operations for fast-growing aviation and satellite technology organization, aligning HR initiatives with business goals.
- Improved first-year retention to 95% through new onboarding, talent management, and engagement programs.
- Increased internal mobility by 28% through implementation of development pathways.
- Enhanced engagement scores by 15% globally through wellness and culture initiatives.
- Coordinated global HR programs, including talent management, employee relations, organizational development, and compliance, enhancing overall workforce effectiveness.
- Managed global benefits, wellness programs, compensation planning, and HR systems.
- Supported change management and leadership alignment across regions.
- Played a key role in preparing the company for sale, supporting due diligence, organizational readiness, and employee communications.
GLOBAL HR MANAGER
Satcom Direct
08.2020 - 06.2022
- Oversaw global employee relations, onboarding, training programs, and recruitment efforts.
- Coordinated global benefits, HRIS data management, payroll processes, and workforce compliance.
- Improved HRIS data accuracy to 99.4% by redesigning validation and reporting processes.
- Reduced onboarding time by 35% through process improvements and global standardization.
- Collaborated with leaders to integrate HR initiatives with organizational objectives.
GLOBAL HR GENERALIST
Satcom Direct
01.2019 - 08.2020
- Coordinated global HR support, benefits, onboarding, employee relations, and HRIS recordkeeping to ensure seamless service delivery.
- Served as primary contact for HR inquiries across various global regions.
- Increased new-hire satisfaction scores by 18% through enhanced onboarding support.
- Improved response time to employee inquiries by 40% through streamlined service workflows.
BENEFITS SPECIALIST
Florida Institute of Technology
01.2012 - 01.2019
- Administered tuition remission and benefits systems, coordinated wellness programs, and facilitated vendor communication to enhance employee satisfaction.
- Delivered benefits orientation, streamlined management of documentation and records to ensure compliance and accessibility.
- Achieved 100% accuracy in benefits invoicing reconciliation, including ICUBA.
- Increased wellness program participation by 25% through targeted communications.
ADMINISTRATIVE ASSISTANT
Florida Institute of Technology
12.2010 - 01.2012
- Coordinated HR daily operations, onboarding, job postings, prescreening, and employment verifications to streamline processes.
- Oversaw tuition remission records, benefits paperwork, HR inquiries, and department communications to ensure timely and accurate information flow.
- Achieved 98% accuracy in new-hire records and documentation management.
- Reduced posting-to-hire cycle by 20% through improved candidate coordination.
Education
Bachelor of Business Administration -
Florida Institute of Technology
Melbourne, FL05-2018
Skills
- Global HR Leadership
- Talent Acquisition
- Organizational Development
- Workforce Planning
- HR Operations
- HR Analytics
- Change Management
- M&A Integration
- Policy Development
- Compliance
- Culture Transformation
- Engagement Strategy
- Leadership Coaching
- DEI
Certification
- SHRM-CP
- SHRM-SCP (in progress)
Timeline
HEAD OF HUMAN RESOURCES
Gogo
12.2024 - Current
GLOBAL HEAD OF HUMAN RESOURCES
Satcom Direct
06.2022 - Current
GLOBAL HR MANAGER
Satcom Direct
08.2020 - 06.2022
GLOBAL HR GENERALIST
Satcom Direct
01.2019 - 08.2020
BENEFITS SPECIALIST
Florida Institute of Technology
01.2012 - 01.2019
ADMINISTRATIVE ASSISTANT
Florida Institute of Technology
12.2010 - 01.2012
Bachelor of Business Administration -
Florida Institute of Technology