Overview
Work History
Education
Certification
Timeline
Generic

Tanya ''Nikki'' Lance

Gulf Shores,AL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Building Consultant

Charles Taylor Adjusting
07.2024 - Current
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Prepared detailed project estimates and reports for management review.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Prepared sketch of floor plan and entered data into Xactimate to develop line-by-line item costs of damages.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Mitigation analysis

Office Manager

Servpro
03.2016 - 11.2024
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Completed Xactimate estimates

Building Consultant

Sedgwick
08.2022 - 06.2024
  • Site visits
  • Writing Estimates in Xactimate and Symbility
  • Creating Scopes
  • Preparing Reports
  • Mitigation Invoice Reviews

Building Consultant

Young & Associates
11.2020 - 08.2022
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  •  Planned and managed general repairs and maintenance and construction projects. 
  • Performed environmental and field investigations for construction projects.
  •  Oversaw 3 construction projects in 2021 and monitored work to meet compliance and quality standards.
  •  Inspected sites before and after construction projects. 
  • Completed Xactimate estimates

Education

High School Diploma -

Warren Co High School
McMinnville, TN
05-2002

Certification

WTR IICRC


FSRT IICRC

Timeline

Building Consultant

Charles Taylor Adjusting
07.2024 - Current

Building Consultant

Sedgwick
08.2022 - 06.2024

Building Consultant

Young & Associates
11.2020 - 08.2022

Office Manager

Servpro
03.2016 - 11.2024

High School Diploma -

Warren Co High School

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Tanya ''Nikki'' Lance