Summary
Overview
Work History
Education
Skills
Timeline
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Nikkia Bailey

Customer Service
Jersey City,NJ

Summary

Highly effective management and supervisory professional with 10+ years experience in diverse environments, seeking customer service management position, where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Hiring Manager/Shift Lead

Instacart
01.2015 - 01.2024
  • Hired and onboarded new shoppers and provided continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals.
  • Became the expert and go-to-resource on the Instacart in-store shopping process and store layout
  • Utilized existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues
  • Built morale in-store and fostered a collaborative, team-oriented work environment
  • Ensured orders are fulfilled accurately and to the highest standard of quality
  • Maintained in-store equipment and staging areas and proactively solved any issues with service and repair vendors
  • Maintained a comfortable in-store environment so that our shoppers can focus on their work
  • Enforced policies for in-store shoppers and partnered with local Operations Team to ensure personnel issues are escalated properly

Motor Vehicle Representative

NYS Department of Motor Vehicles
03.2020 - 07.2021
  • Verified document authenticity to process license application.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Contacted applicants about application statuses, obtained additional information and conveyed acceptance.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed over 50 customer calls per day.
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Created documents with applicant information and verified data against NYS database information

Customer Service Manager/Cashier

Dagostinos Supermarket Inc
01.2006 - 01.2014
  • Provided a customer friendly environment that includes greeting and acknowledging customers. Accurately completed transactions, and provided answers to customer's questions.
  • Worked effectively in a cohesive team atmosphere with all areas and employees while maintaining a positive, professional attitude towards work, customers and coworkers.
  • Provided daily direction to Team Members by communicating plans and goals, and delegating tasks and assignments.
  • Demonstrated excellent written and verbal communication skills to interact with customers, employees and outside professionals.
  • Provided department schedule for staff members to cover all needed hours while adhering to labor hours allocated to the department by the General Manager.
  • Completed readout including all necessary paperwork, credit card reports, department reports, and bank deposit.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Education

High school diploma -

Skills

Verbal communication skillsundefined

Timeline

Motor Vehicle Representative

NYS Department of Motor Vehicles
03.2020 - 07.2021

Hiring Manager/Shift Lead

Instacart
01.2015 - 01.2024

Customer Service Manager/Cashier

Dagostinos Supermarket Inc
01.2006 - 01.2014

High school diploma -

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Nikkia BaileyCustomer Service