Nikkia Bailey
New York,NY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Community Associate
Jennifer Temps
New York, New York
05.2023 - 05.2024
- Facilitated smooth relations and positive communication between employees and clients.
- Improved quality of life for residents by directing food delivery and managing ongoing facility maintenance.
- Maintained accurate records and documented client data in company databases.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Developed and organized documents.
- Made referrals to utilize community resources for resident's needs.
- Performed administrative tasks such as filing documents, and scheduling appointments.
- Provided administrative support to the shift supervisor during daily operations.
- Advised clients on how best to utilize resources available within the community.
Shift Lead/Hiring Manager
Instacart
New York, New York
07.2021 - 01.2024
- Coached employees on verbal communication with customers to drive exceptional service.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Case Aide
Shorefront YM-YWHA of Brighton Beach
Brooklyn, NY
01.2020 - 06.2021
- Conducted thorough assessments of clients' situations, and identified issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about ]their care needs.
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
- Assisted clients with filling out forms and applications related to their cases.
Education
GED -
Manhattan Equal Opportunity Center
New York, NYSkills
- Schedule Management
- Documentation Skills
- Quality of Life Improvements
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Flexible Schedule
- Team Building
- Good Work Ethic
- Google Sheets
- Clerical Support
- Customer Service
Timeline
Community Associate
Jennifer Temps
05.2023 - 05.2024
Shift Lead/Hiring Manager
Instacart
07.2021 - 01.2024
Case Aide
Shorefront YM-YWHA of Brighton Beach
01.2020 - 06.2021
GED -
Manhattan Equal Opportunity Center
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