Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikkia Blake

Augusta,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Team player with exceptional listening and critical thinking skills.

Overview

18
18
years of professional experience

Work History

Customer Service Hospitality Manager

Benebu
09.2022 - Current
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues the appropriate department.
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests throughout entire booking cycle.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Customer Service Representative

Rhodes Financial Services LLC
11.2021 - 07.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Adhered to company policies to consistently achieve call-time and quality standards.
  • Cross-trained and provided backup support for organizational leadership.

Patient Service Representative

Beth Isreal Deaconess Medical Center
11.2019 - 08.2021
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.

Call Center Helpline Specialist

Bank Of America
04.2005 - 11.2016
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

High School Diploma -

East Boston High School
East Boston, MA
06.1997

Skills

  • Billing and Filing
  • Work Prioritization
  • Administrative Support
  • Negotiation and Conflict Resolution
  • Issue Resolution
  • Customer Service
  • Clerical Support

Timeline

Customer Service Hospitality Manager

Benebu
09.2022 - Current

Customer Service Representative

Rhodes Financial Services LLC
11.2021 - 07.2022

Patient Service Representative

Beth Isreal Deaconess Medical Center
11.2019 - 08.2021

Call Center Helpline Specialist

Bank Of America
04.2005 - 11.2016

High School Diploma -

East Boston High School

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Nikkia Blake