Nikkia Clark
New Orleans,LA
Summary
Hardworking associate offering over nine years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Committed worker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Home Depot
Chalmette, LA
02.2011 - Current
- Answered customer questions and provided store information.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Processed refunds and exchanges promptly according to established policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Big Dogs Sports
New Orleans, LA
05.2009 - 10.2009
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Organized promotional events to increase product awareness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Cashier
Lowes Home Centers
New Orleans, LA
05.2008 - 04.2009
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Supervisor
Kmart
New Orleans, LA
11.2006 - 05.2008
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Managed daily cash operations and maintained accurate records of all transactions.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Maintained a clean and organized work environment at all times.
Crew Member
McDonald's
New Orleans, LA
02.2005 - 08.2005
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Assembled and served meals according to specific guest requirements.
- Interacted pleasantly with guests to deliver quality customer service.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
High School Diploma -
John McDonough
New Orleans, LA05-2005
Skills
- Complaint Resolution
- Workflow Coordination
- Resource Allocation
- Budget Development
- Staff Training
- Retail Operations
- Documentation and Reporting
- Issue Resolution
- Till Counting
- Attention to Detail
- Store Opening and Closing
- Point of Sale Systems
- Time Management
- POS System Troubleshooting
- Schedule Maintenance
- Shift Scheduling
- Team Leadership
- Punctual and Reliable
- Customer Service
- Safety Procedures
- Payment Processing
- Store Promotions
Accomplishments
- journalism awards in high school
- several speech and debate awards
Certification
- Distance learning class
- Home Depot training class online
Affiliations
- I love travel and experiencing the different foods and culture.
Timeline
Cashier Supervisor
Home Depot
02.2011 - Current
Store Manager
Big Dogs Sports
05.2009 - 10.2009
Cashier
Lowes Home Centers
05.2008 - 04.2009
Customer Service Supervisor
Kmart
11.2006 - 05.2008
Crew Member
McDonald's
02.2005 - 08.2005
High School Diploma -
John McDonough
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