Nikkia Duncan
Mount Vernon,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Private Practice
Westchester, NY
12.2020 - Current
- Consulted with clients to determine desired results and recommended appropriate treatments.
- Suggested additional services or retail items based on client's needs.
- Kept up-to-date on current trends in the industry through continuing education courses.
- Educated clients about skin care regimens that would enhance their overall appearance.
- Developed positive relationships with clients to encourage repeat business.
- Scheduled appointments for returning customers as well as new ones.
- Responded promptly to customer inquiries via telephone or email communication.
- Managed appointments through scheduling software program.
- Trained new staff members on salon policies and procedures.
Secretary
Private Law Office
Mount Vernon, NY
05.2018 - 11.2020
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sent and distributed mail and parcels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Key Holder Supervisor
American Apparel
New York, NY
02.2015 - 04.2017
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Performed daily cash management duties including deposits.
- Assisted customers in locating products throughout the store.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Directed and supervised staff performance.
Education
Cosmetology
Empire Beauty School
Manhattan, NY01-2019
Respiratory Therapy
Westchester Community College
Valhalla, NYSkills
- MS Office beginners
- Supervision and leadership
- Interpersonal Communication
- Office Administration
- Appointment Scheduling
- Requisition processing
- Customer Service
- Meeting Coordination
- Sales Support
- Travel Arrangements
- Verbal and written communication
- Organization
- Inventory Monitoring
- Staff Training and Development
- Employee oversight
- Store maintenance
- Anatomy and physiology understanding
- Sales and Upselling
- Adaptable to Changing Client Needs
Timeline
Cosmetologist
Private Practice
12.2020 - Current
Secretary
Private Law Office
05.2018 - 11.2020
Key Holder Supervisor
American Apparel
02.2015 - 04.2017
Cosmetology
Empire Beauty School
Respiratory Therapy
Westchester Community College
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