Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki A Esters

Ackerman,MS

Summary

To maintain a healthy work environment and strive to maintain it in an orderly fashion. Also to help accomplish the goals set for the environment. Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Polished individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

Overview

18
18
years of professional experience

Work History

Family Services Worker

Friends Of Children Of Mississippi
Louisville , MS
01.2021 - Current
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.

Family Case Worker

Winton Co
Louisville , MS
02.2008 - Current
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Cashier

WENDY'S
Louisville , MS
01.2005 - 01.2007
  • Assist customers, operated cash register.
  • Help put shipment out and prepared store for next day.
  • Balance register at end of each day.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

Education

Master of Science - Psychology

University of Phoenix
Tempe, AZ
05.2022

Bachelor Degree - Human Service Management

University of Phoenix
Tempe, AZ
09.2020

Associate Degree - Business

East Mississippi Comm. College
Mayhew, MS
05.2007

Skills

  • Advocacy and Counseling
  • Applicant support and service
  • Recordkeeping and data input
  • Program understanding and advisement
  • Telephone etiquette
  • Problem resolution
  • Planning and coordination
  • Application assessment
  • Team building
  • Customer service
  • First Aid/CPR

Timeline

Family Services Worker

Friends Of Children Of Mississippi
01.2021 - Current

Family Case Worker

Winton Co
02.2008 - Current

Cashier

WENDY'S
01.2005 - 01.2007

Master of Science - Psychology

University of Phoenix

Bachelor Degree - Human Service Management

University of Phoenix

Associate Degree - Business

East Mississippi Comm. College
Nikki A Esters