Nikki A Esters
Ackerman,MS
Summary
To maintain a healthy work environment and strive to maintain it in an orderly fashion. Also to help accomplish the goals set for the environment. Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Polished individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
18
18
years of professional experience
Work History
Family Services Worker
Friends Of Children Of Mississippi
Louisville, MS
01.2021 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Family Case Worker
Winton Co
Louisville, MS
02.2008 - Current
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Cashier
WENDY'S
Louisville, MS
01.2005 - 01.2007
- Assist customers, operated cash register.
- Help put shipment out and prepared store for next day.
- Balance register at end of each day.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ05.2022
Bachelor Degree - Human Service Management
University of Phoenix
Tempe, AZ09.2020
Associate Degree - Business
East Mississippi Comm. College
Mayhew, MS05.2007
Skills
- Advocacy and Counseling
- Applicant support and service
- Recordkeeping and data input
- Program understanding and advisement
- Telephone etiquette
- Problem resolution
- Planning and coordination
- Application assessment
- Team building
- Customer service
- First Aid/CPR
Timeline
Family Services Worker
Friends Of Children Of Mississippi
01.2021 - Current
Family Case Worker
Winton Co
02.2008 - Current
Cashier
WENDY'S
01.2005 - 01.2007
Master of Science - Psychology
University of Phoenix
Bachelor Degree - Human Service Management
University of Phoenix
Associate Degree - Business
East Mississippi Comm. College
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