Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikkia Gunney

Middletown,NY

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

20
20
years of professional experience

Work History

Store Manager

Hennes & Mauritz
Yorktown Heights, NY
11.2021 - Current
  • Managed daily store operations to ensure smooth functioning.
  • Trained and supervised staff on customer service best practices.
  • Coordinated inventory management and stock replenishment activities.
  • Analyzed sales trends to optimize product placement and promotions.
  • Developed staff schedules to align with store performance needs.
  • Implemented visual merchandising standards to enhance store appearance.
  • Resolved customer inquiries and complaints with effective solutions.
  • Conducted regular team meetings to communicate goals and updates.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Department Manager

Hennes & Mauritz
West Nyack, NY
04.2013 - 11.2021
  • Facilitated communication between departments to improve collaboration.
  • Analyzed sales reports to identify trends and inform decision-making processes.
  • Ensured compliance with company policies and safety regulations consistently.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Visual Merchandiser

Hennes & Mauritz
New York, NY
08.2005 - 04.2013
  • Selected and arranged merchandise to maximize product visibility and appeal.
  • Collaborated with teams to implement seasonal merchandising strategies.
  • Designed engaging visual displays to enhance customer shopping experience.
  • Trained staff on effective visual merchandising techniques and product presentation.
  • Maintained inventory levels of display materials and props for merchandising needs.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Organized store layout, fixtures and visual merchandising standards.
  • Created window and in-store displays to promote new product launches.

Education

Bachelor of Science - Business Administration And Management

Mercy College
Dobbs Ferry, NY
05-2001

Skills

  • Inventory management
  • Sales analysis
  • Visual merchandising
  • Customer service
  • Staff training
  • Cash handling
  • Team leadership
  • Operational efficiency
  • Scheduling
  • Regulatory compliance
  • Data-driven decision making
  • Staff performance improvement

Timeline

Store Manager

Hennes & Mauritz
11.2021 - Current

Department Manager

Hennes & Mauritz
04.2013 - 11.2021

Visual Merchandiser

Hennes & Mauritz
08.2005 - 04.2013

Bachelor of Science - Business Administration And Management

Mercy College

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