Nikkia Jones
Pikeville,NC
Summary
Dedicated bus driver with over 12 years of experience in safe and timely student transportation. Recognized for strong problem-solving abilities and effective communication with students, parents, and school staff to address transportation needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bus Driver
Wayne County Public Schools
Goldsboro, NC
08.2013 - Current
- Safely operate school bus, ensuring timely student transportation to and from educational facilities.
- Conduct pre-trip inspections to verify vehicle safety and compliance with state regulations.
- Maintain accurate records of routes, mileage, and student attendance for administrative purposes.
- Develop strong relationships with students and parents, fostering a positive school environment.
- Collaborate with school staff to address transportation needs and resolve issues effectively.
- Pick up and drop off passengers at regularly scheduled locations by following strict time schedules.
- Personally handle common upkeep and report serious concerns to supervisor.
Customer Service Representative
AT&T Call Center
Goldsboro, NC
2008 - 2012
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed call volume effectively, maintaining composure in high-pressure situations.
- Documented customer interactions accurately in CRM systems to enhance service continuity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers with internet connectivity issues.
Education
Some College (No Degree) -
Wayne Community College
Goldsboro, NCHigh School Diploma -
Pemberton Township High School
Pemberton, NJ06-1993
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Scheduling adherence
- Problem-solving
- Route navigation
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Safety practices
Accomplishments
- Received commendations for adhering to safety procedures and following regulation as it pertains to driving / road rules.
- Consistently receive above average yearly evaluations.
Certification
CDL Class B with P and S endorsements
Medical Examiner's Certificate
Timeline
Bus Driver
Wayne County Public Schools
08.2013 - Current
Customer Service Representative
AT&T Call Center
2008 - 2012
Some College (No Degree) -
Wayne Community College
High School Diploma -
Pemberton Township High School