NIKKIA Martin
Conyers,Ga
Summary
Hard working and exuberant recent graduate that offers 20 years work experience in customer service. A United States Army Veteran that served 12 years supervising, performing management, administration, and logistical functions.
Knowledgeable and dedicated customer service professional with extensive experience in Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Warehouse Packer
Amazon
Stone Mountain, GA
11.2021 - 02.2022
- Receiving stock, selecting, and inspecting conditions and identifying accurate parts for fulfilling customer orders
- Packing goods with bubble wrap and polystyrene chips, and sealing containers using glue, staples, or shrink-wrap 84 boxes an hour.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Created shipping labels to complete daily order processing.
Material Management NCO- SASMO NCO
US Army
Fort Bragg, NC
10.2016 - 10.2017
- Translated business needs and priorities into actionable logistic strategies
- Monitored workshop flow of 4 personnel
- Serviced 7 companies in 82nd Combat Aviation Battalion
- Providing dedicated automation and technical support for support of 7 logistics automation systems and fully supports US ARMY LOGISTICS INFORMATION SYSTEM (LIS).
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Material Management Supervisor
US Army
Camp Humphreys, Korea
09.2015 - 09.2016
- Supervised 35 Soldiers and 5 Korean National Civilians, evaluated job performance and completed evaluation reports
- Coached 15 employees to understand responsibilities, identified problem areas, and outlined corrective solutions to obtain customer satisfaction
- 2
- Communicated effectively with 12 companies having a total of 65 DODAACs, employees and management and completed the objective as a team
- Assisted the accountable officer in analyzing and managing 5,288 Authorized Stockage Lines (ASL) valued at $33 million.
- Motivated workers to exceptional performance through implementation of new strategies.
- Worked closely with personnel, customers and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Material Control Accounting Manager / Operations NCO
US Army
Fort Stewart, GA
09.2012 - 06.2015
- Maintained administrative records for 350 personnel within the unit
- Organized training slides, updating and maintaining 385 company personnel training and personal records
- Fulfilled Taskings assigned to the company from higher management as well as briefed 6 leaders on missions and taskings
- Providing customer service to 120 companies while overseeing 1100 turn-in stock as well as 5000 issued parts monthly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized new soldier orientation for new soldiers.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Material Store / Handler NCO/ Clerk
US Army
Kaiserslautern, Germany
08.2010 - 08.2012
- Maintained 3245 ASL lines of assets valued at $30 million
- Managed and supervised over 35,000 receipt processing valued over $200,000 with zero discrepancies
- Managing services and work orders on 1000 pieces of equipment.
- Transported goods between warehouse locations according to shipment and storage needs.
- Removed orders from storage, wrapped and staged for shipments.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Automated Logistics Specialist
US Army
Fort Hood, TX
09.2005 - 08.2010
- Maintains automated and manual accounting records; maintains stock locator system and administers document control procedures; corrects, reviews, and verifies information received against bills of lading, contracts, purchase requests, and shipping documents
- Maintained excellent working relationships with 5 Brigades by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Process requests and documents at direct support level through warehousing section; operates material handling equipment; maintain records on incoming and outgoing stock.
- Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports maintaining 100% accountability.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
Education
Certification in Billing And Coding / EHR - Healthcare
MedaCerts
Online12.2022
BBA - Healthcare
Strayer University
Stonecrest, Ga12.2021
Skills
- Large capacity for problem solving as well as Implementing new and more efficient strategies
- Leadership skills to lead as well as teamwork mindset when being led as part of a team
- Efficient and Detail-Oriented
- Microsoft Access
- Data Entry and Maintenance
- Patience
- Understanding Customer Needs
- Written and Verbal communication
- Able to adjust to a forever changing environment, familiar with medical terminology,
- Microsoft, Word, Excel, Outlook, and PowerPoint Able to provide
- Empathy to customers as well as Active Listening
- Building Customer Trust and Loyalty
Timeline
Warehouse Packer
Amazon
11.2021 - 02.2022
Material Management NCO- SASMO NCO
US Army
10.2016 - 10.2017
Material Management Supervisor
US Army
09.2015 - 09.2016
Material Control Accounting Manager / Operations NCO
US Army
09.2012 - 06.2015
Material Store / Handler NCO/ Clerk
US Army
08.2010 - 08.2012
Automated Logistics Specialist
US Army
09.2005 - 08.2010
Certification in Billing And Coding / EHR - Healthcare
MedaCerts
BBA - Healthcare
Strayer University
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