Nikkia McCalla

· Ensure administrative compliance and maintain accurate employee records, fostering a culture of accountability.

· Provide comprehensive employee self-service support and coordinate training logistics to enhance workforce efficiency.

· Serve as the primary point of contact for the organizational rewards and recognition program, promoting team engagement.

· Act as the onsite representative for the partnership with Urban Alliance - DC, building community connections and advancing organizational goals.

· Oversee the completion of all I-9 and E-Verify processes for new hires, ensuring compliance with federal regulations.

· Manage logistics for corporate meetings, ensuring seamless execution and effective communication.

· Actively participate as a board member of the corporate Diversity & Inclusion committee, driving initiatives for a more inclusive workplace.

· Lead the management of corporate readiness logistics, aligning team efforts with strategic objectives.

· Facilitate and process all year-end performance reviews, ensuring fair and constructive feedback is delivered to all employees.

· Engage in the organizational mentorship program to foster talent development and retention.

· Collaborate with the legal department to address all immigration-related issues, providing guidance for international hires.

· Support the Chief People Officer as an Executive Assistant, managing complex schedules and prioritizing high-stakes initiatives.

· Cross-trained existing employees to maximize team agility and performance.

· Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

· Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.

· Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.

· Spearheaded administrative compliance efforts, maintaining meticulous employee records and ensuring seamless employee self-service processes.

· Trained and mentored HR team members, enhancing overall departmental efficiency and encouraging professional development.

· Coordinated all global leadership and development training initiatives, aligning programs with organizational goals and employee growth.

· Managed invoice administration with a focus on auditing, processing, and tracking benefit-related invoices to guarantee accuracy and timely payments.

· Conducted comprehensive onboarding and offboarding processes, facilitating a seamless transition for employees at every stage of their tenure.

· Assessed and identified training needs through targeted employee feedback and consultations, ensuring training programs met the dynamic requirements of the workforce.

· Leveraged HRIS (ADP) capabilities to generate reports, run ad hoc queries, perform data uploads for annual compensation increases, and validate HRIS data for accuracy and completeness.

· Provided strategic support in the development and implementation of HR policies and procedures, aligning them with best practices and organizational needs.

· Supported the SVP, HR in acquisition due diligence and post-acquisition integration, ensuring accurate maintenance of employee agreements and signed offer letters.

· Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.

· Maintained up-to-date knowledge of industry trends and best practices in training methodologies, adapting strategies as needed to remain competitive.

· Partnered with external vendors to source specialized training content when necessary, broadening the scope of available resources.

· Managed budgets and resources for the training department, ensuring cost-effective program delivery.

· Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.

· Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.

· Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.

· Led the coordination of employee benefits, leaves of absence (LOA), and COBRA processing, effectively managing HRIS system administration and centralized corporate HR functions.

· Delivered exceptional customer service while resolving benefit-related inquiries from employees and HR Generalists, proactively escalating complex issues to insurance brokers and vendors when necessary.

· Updated HR content on the company intranet as needed, ensuring employees have access to current and relevant information.

· Provided general support to the SVP, HR on various special projects and performed additional duties as assigned, demonstrating adaptability and commitment to the team.