Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nikkia Moon

Lithonia,GA

Summary

Determined Self Motivated professional that desires a fast-paced position that will utilize my education, data analytics training, and experience. I am friendly, very energetic, responsible, observant and detail oriented. Performance-oriented Independent Contractor with proven attention to detail and [Industry] experience. Drives project success and customer satisfaction with high-quality work. Expert in [Area of expertise] and always willing to go extra mile to meet budget and schedule targets. Determined student with [Area of study] knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Independent Contractor/Self Starter

Drake Realty
Atlanta, GA
01.2001 - Current
  • Write and Negotiate Contracts
  • Short sales, New Construction, Resale
  • Help the client through the whole process from beginning to closing of the deal
  • Manage financial expenses/ Marketing
  • Ability to multi-task
  • BPO’s/Inspections.

CMB Haulers, LLC

Lithonia
GA
01.2018 - 01.2023
  • Communicated daily with drivers and customers to create the most effective delivery routes
  • Negotiated broker fees daily for the drivers
  • Review drivers daily logs to help drivers with time management
  • Process invoices for AP and handled all company monthly billing
  • Maintain positive relationships with my team
  • Ability to multi-task between family and work from home
  • Purchase Orders/Resolve open tickets.

EPS

Covington
GA
01.2010 - 01.2018
  • Manage day to day operations for the business (Marketing, communicating, accounting, monthly spreadsheets to see growth (data analyst)
  • Interact with customers to provide and process information in response to inquiries, concerns, and request about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Research required information using available resources
  • Follow standard process and procedures
  • Identify and escalate priority issues per client specifications
  • Redirect problems to appropriate resource.

Owner/Ceo

A Perfect Foundation
Loganville, GA
01.2008 - 01.2010
  • Actively recruited and marketed the business for new clients
  • Kept daily calendar/reminders per patient for doctor visits and case worker visits
  • Meet weekly with case worker for assessments & group therapy
  • Coordinate meetings for new clients and the family to see if the environment is a perfect fit for facility
  • Supervised and ran a state licensed personal care facility
  • Collect monthly room and board
  • Assisted with resident’s transports to and from doctor visits
  • Kept daily notebooks of medication and food intake
  • Handle crisis situations often
  • Confidentiality highly enforced.

Behavioral Health Link) Crisis Line

BHL
Atlanta
01.2006 - 01.2008
  • Worked from multiple screens, with access to 911 on one of the screens
  • Answer all incoming calls and assisted callers in any way possible
  • (Mainly a listener was all they needed)
  • Mostly clients needed scheduling for follow up appointments
  • Crisis calls mostly required MCT (mobile crisis team) sent out
  • Worked in a team environment
  • Handled calls effectively in a timely manner.

Collection Agent on mortgages

Provident Bank
Forest Park, Ga
01.1998 - 01.2000
  • Worked on auto dialer
  • Handled delinquent mortgages 30 days out
  • Hardships and deferments were given if qualified
  • Established a great relationship with customers
  • Recruitment assistance.

Education

Computer Information System -

Devry Institute Of Technology
12.2000

GA College & State Univ
12.1997

BS Sociology -

GA Southern University
12.1995

Skills

  • Customer Service
  • HR Recruiting
  • Records keeping
  • Data entry
  • Database
  • Administrative
  • Executive & Technical Support
  • Reports & Spread sheets
  • Manage & Resolve customer complaints
  • Strong Attention to Detail
  • Great Listening skills
  • Research skills
  • Excellent Written and Verbal skills
  • Ability to organize and Analyze data SQL
  • Schedule Management
  • Project Management & Project Planning
  • Records Coordination
  • Proficient in Microsoft office, word, excel, etc
  • Process Analysis & Data Analysis
  • Issue Research
  • Process Improvement

Certification

  • GA Real Estate License received in 2000
  • GA Auto Dealers License received in 2007
  • State licensed Personal Care Home 2008

References

REFERENCES ARE AVAILABLE UPON REQUEST.

Timeline

CMB Haulers, LLC

Lithonia
01.2018 - 01.2023

EPS

Covington
01.2010 - 01.2018

Owner/Ceo

A Perfect Foundation
01.2008 - 01.2010

Behavioral Health Link) Crisis Line

BHL
01.2006 - 01.2008

Independent Contractor/Self Starter

Drake Realty
01.2001 - Current

Collection Agent on mortgages

Provident Bank
01.1998 - 01.2000

Computer Information System -

Devry Institute Of Technology

GA College & State Univ

BS Sociology -

GA Southern University

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Nikkia Moon