Hi, I’m
Nikkia Stewart
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
years of professional experience
Work History
AMA Consulting Group
Customer Service Representative
01.2022 - Current
Job overview
- My position as of now is Payment Tier 3 Team Lead Tier, where I manage the team to help tenants with covid relief funds to stay in their homes
- By processing payments and providing customer service, when it is needed.
- Provided primary customer support to internal and external customers.
RELIABLE HEALTH CARE SERVICES
Caregiver/Personal Assistant
09.2018 - 02.2020
Job overview
- I was caregiver that takes care of the disabled and mentally challenged with their activities of daily living, for example cooking, cleaning, driving, and whatever may be needed to help them stay in their homes and keep their independence
- Displayed absolute discretion at handling confidential information.
N1 Solutions
Customer Service Representative
11.2013 - 02.2020
Job overview
- Handled customer billing information, inquires and problems
- Troubleshooter of customer's problems and complications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
LTI
Associate's from Medical Assisting
Skills
- Personal Assistant Experience
- Caregiving
- Cleaning
- Vital Signs
- Customer Service
- Senior Care
- Patient Care
- Microsoft Office
- Home Care
- ADLs
- Medication Administration
- Meal Preparation
- Dementia Care
- Warehouse Experience
- Medical Scheduling
- Cooking
- Medical Office Experience
- Food Preparation
- Clerical Experience
- Laundry
- Organizational Skills
- Communication Skills
- Leadership
- Experience Administering Injections
- Microsoft Excel
- Filing
- Typing
- Windows
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Service Representative
AMA Consulting Group
01.2022 - Current
Caregiver/Personal Assistant
RELIABLE HEALTH CARE SERVICES
09.2018 - 02.2020
Customer Service Representative
N1 Solutions
11.2013 - 02.2020
LTI
Associate's from Medical Assisting
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