Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikkia Travis

Rochester

Summary

**Objective:** Detail-oriented Office Assistant 2 with 8+ years of experience in clerical, secretarial, and office aide roles, seeking to leverage strong organizational and communication skills to enhance office efficiency at New York State Civil Service. Proven ability to manage multiple tasks effectively, maintain accurate records, and provide exceptional support to team members and clients. Committed to fostering a positive work environment and contributing to the overall success of the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Secretary/Receptionist

City of Rochester
05.2019 - Current
  • Serves as in-person and telephone receptionist to both internal and external customers; Serves as an agent for the Manager in procuring information and responding to inquiries from both internal and external customers, other units of City government, and other agencies; Types a variety of correspondence, reports, memoranda, minutes and other business, including confidential documents.
  • Creates and modifies documents using word processing software and personal computer; Prepares and types responses to correspondence containing routine inquires; Receives and routes mail, dealing with items of a routine nature independently, and locating relevant background material needed by the Manager to deal with non-routine matters; Maintains a variety of files, including confidential files; Compiles data for reports; Arranges appointments and maintains a schedule for the Manager. I was promoted to this position 12/19
  • Served as support personnel to Chief Equity Officer, Dr. Cephas Archie. Maintained Confidential documents and records. Maintained confidential and safety meeting scheduling's due to "COVID". Answer all incoming Complaints pertaining to Sexual Harassment and Reasonable Accommodations within the City of Rochester
  • Managed scheduling and appointments for city officials to ensure efficient time management.
  • Coordinated communications between departments, improving interdepartmental collaboration and information flow.

Front Desk Receptionist

Lacey Katzen Law Firm
09.2017 - 05.2019
  • 09/2017 - Receptionist, Performs related tasks requiring the use of various office equipment including copying, binding, faxing, Data Entry, mail, pantry checks, restocking supplies and switchboard.
  • Check conference room calendars daily and provides completed schedule to Site Manager.
  • Completes meeting/event set-ups according to scheduled meeting needs/requirements.
  • Performs final inspection/walk-through of rooms at designated time-frame prior to meeting/event for proper conformance to client needs and desires, performs necessary clean-up of rooms after meeting/event including
  • Checks, cleans, and supplies all OSC and convenience copiers and fax machines according to the daily schedule. Keeps equipment and work areas clean and orderly.
  • Assists in the sorting and delivery of mail, faxes, and completed projects.
  • Assists in interoffice and outside messenger duties including drop box runs, rush pick-ups, fax runs, scheduled messenger runs and special runs.
  • Maintains accurate tracking of jobs, pick-ups/deliveries and other documentation.
  • Monitors food and supplies and notes when re-orders are needed.
  • Evaluates and ensures the quality and accuracy of all materials and completed requests.
  • Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
  • Coordinated communication between clients and attorneys, enhancing client satisfaction and engagement.

Education

High School Diploma -

School of The Arts
Rochester, NY
07-2008

No Degree - Humanities

Finger Lakes Community College
Canandaigua, NY

Skills

  • Call Center
  • Customer Care
  • Customer Service
  • Customer Support
  • Front Desk
  • Typing
  • Transcription
  • Multi-line Phone Systems
  • QuickBooks
  • Administrative Experience
  • Computer Operation
  • Word Processing
  • Microsoft Outlook
  • Proofreading
  • Clerical Experience
  • Customer service
  • Front desk
  • Clerical experience
  • Verbal and written communication
  • Office administration
  • Organization

Certification

Food Handler Certification

Timeline

Secretary/Receptionist

City of Rochester
05.2019 - Current

Front Desk Receptionist

Lacey Katzen Law Firm
09.2017 - 05.2019

High School Diploma -

School of The Arts

No Degree - Humanities

Finger Lakes Community College

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