Nicole Beguiristain
Miami,FL
Summary
Energized Senior Sales Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support.
Overview
19
19
years of professional experience
Work History
Senior Sales Representative
InfuseWell
05.2022 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Promoted advanced biological therapeutic and medical products by cultivating rapport with high-profile physicians, hospitals, pharmacies and acute and long-term facilities across the county.
Office Manager
Carved Wood Works
01.2022 - 11.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
Surgical Scheduler Coordinator
Pure Plastic Surgery
07.2021 - 10.2021
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Worked with sales managers to verify pricing discounts and customer details.
Surgical Scheduler Coordinator
Miami Plastic Surgery
10.2018 - 04.2021
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Checked patients in and out and collected payments.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Education
Miami Dade College
Miami, FLUniversity of Miami
Miami, FLSkills
- Network Development
- Sales Goals
- Customer Support
- Customer Service
- Patient Privacy
- Administrative Staff Supervision
- Patient Scheduling
- Payment Processing
- Health Information Systems (HIS)
- HIPAA Guidelines
Languages
Spanish
Native or Bilingual
Timeline
Senior Sales Representative
InfuseWell
05.2022 - Current
Office Manager
Carved Wood Works
01.2022 - 11.2022
Surgical Scheduler Coordinator
Pure Plastic Surgery
07.2021 - 10.2021
Surgical Scheduler Coordinator
Miami Plastic Surgery
10.2018 - 04.2021
Miami Dade College
University of Miami
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