Nikkie Celinski
Doerun,US
Summary
Results-oriented E-911 Coordinator and Deputy EMA Director with extensive experience in emergency communications and dispatch operations. Achieved enhanced public safety through strategic initiatives, technology implementation, and compliance with regulatory standards. Excelled in crisis communication and public relations, effectively managing internal and external communications while fostering collaboration across agencies to optimize emergency response and preparedness.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Communications Officer
Worth County E-911
Sylvester, MI
09.2025 - Current
- Coordinated communication between first responders and incident command during emergencies.
- Collaborated with law enforcement, fire, and medical teams to facilitate response efforts.
- Dispatched appropriate personnel to respond to emergency situations.
- Provided clear instructions to callers in high-pressure situations to ensure safety.
- Answered incoming 911 calls and determined the nature of emergency.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Managed incoming emergency calls and prioritized responses based on urgency.
- Utilized computer-aided dispatch systems for efficient call handling and resource allocation.
- Documented all relevant details from each call in computer-aided dispatch system.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Monitored radio communications to stay updated on ongoing incidents and resources available.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Trained new telecommunicators on procedures, systems, and best practices for emergencies.
- Maintained contact with callers until help arrived at scene.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Evaluated incoming calls for accuracy and completeness of information received.
- Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
- Followed up with callers after resolution of event and incident to ensure satisfaction with service provided.
- Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
- Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
- Used radio, telephone and computer system to update first responders with new information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
- Answered emergency calls efficiently by utilizing automatic distribution system.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
Insurance Agent
Globe Life
Valdosta, GA
09.2025 - 09.2025
- Advises clients on insurance options, achieving high satisfaction and fostering trust.
- Analyzes client needs to tailor insurance solutions, enhancing client retention.
- Collaborates with a team to meet sales targets, contributing to overall company success.
- Utilizes market insights to identify opportunities, driving policy sales growth.
- Guides clients through policy details, ensuring informed decisions and clarity.
- Engaged prospective clients through tailored consultations, resulting in substantial improvements in policy uptake and customer trust.
- Processed insurance applications accurately and efficiently, ensuring compliance and contributing to steady growth in client satisfaction.
- Introduced new outreach strategies to extend market reach, achieving noticeable results in expanding the customer base.
- Assessed client needs to recommend appropriate coverage options, facilitating informed decisions and minimizing coverage gaps.
- Demonstrated empathy and clear communication when guiding clients through claims, enhancing loyalty and positive experiences.
- Maintained accurate client records and policy documentation, supporting regulatory compliance and consistent client service quality.
- Educated clients on insurance products and policy options.
- Assisted clients with claims processing and provided support throughout.
- Developed tailored insurance plans to meet individual client needs.
- Conducted risk assessments to identify coverage requirements for clients.
- Provided ongoing customer service by addressing inquiries and concerns promptly.
- Collaborated with underwriters to facilitate policy approvals and adjustments.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in training sessions to stay updated on industry trends and regulations.
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
E-911 Coordinator / Deputy EMA Director
Lee County
Lee County, GA
08.2018 - 08.2025
- Lead E-911 Advisory Board, driving strategic initiatives and policy development.
- Oversee 24/7 countywide public safety communications, ensuring seamless operations.
- Led E-911 Advisory Board, shaping strategic initiatives and developing policies to enhance emergency response.
- Implemented Text-to-911, improving accessibility for non-verbal emergency communication.
- Certify dispatchers in Emergency Medical Dispatch, enhancing response efficiency.
- Evaluated emerging technologies to recommend upgrades, ensuring robust and future-ready emergency communication infrastructure county-wide.
- Partnered with local agencies to coordinate multi-jurisdictional emergency drills, reinforcing unified response strategies and mutual preparedness.
- Monitored compliance with state and federal regulations, ensuring operational standards and minimizing audit risks for communications center.
- Assessed emergency call routing procedures to identify inefficiencies, implementing adjustments for more reliable and timely service delivery.
Sales Associate
Khols
Albany, GA
09.2023 - 11.2023
- Processed transactions efficiently, ensuring accuracy and maintaining a positive customer experience.
- Collaborated with team to organize merchandise displays, enhancing store layout and sales.
- Resolved customer inquiries promptly, contributing to improved service ratings.
- Maintained knowledge of store promotions, increasing customer engagement and sales.
- Delivered attentive customer service by identifying needs and recommending products, driving noticeable improvements in daily sales outcomes.
- Worked closely with team members to restock merchandise and organise displays, creating a welcoming shopping environment.
- Monitored inventory levels and reported discrepancies, enabling timely replenishment and minimising stockouts.
- Adapted quickly to fast-paced retail tasks, ensuring positive customer experiences through a helpful and approachable attitude.
- Monitored seasonal inventory trends to anticipate restocking needs, supporting efficient merchandise flow and minimising potential stockouts.
Communications Officer / Supervisor
Worth County E-911
Worth County, GA
09.2011 - 08.2018
- Received and dispatched emergency calls for law enforcement and fire services, ensuring prompt response to critical situations.
- Monitored incident responses and coordinated with emergency personnel to facilitate effective communication and resource allocation.
- Maintained dispatch logs and ensured data security, contributing to operational integrity and reliability of dispatch services.
- Received, assessed, and dispatched emergency calls for law enforcement and fire services.
Education
DUAL SEAL TECHNICAL / COLLEGE PREP DIPLOMA -
Worth County High School
Sylvester, GABASIC TRAINING -
United States Air Force
Skills
- Emergency Management
- Dispatch
- Team Leadership
- Training
- Communication
- Coordination
- Decision-Making
- Problem-Solving
- Geographic Knowledge
- System Knowledge
- EMD
- Police Code Understanding
- Fire Code Understanding
- Multi-line dispatch
- Public Safety Technology
- Emergency response
- Computer-aided dispatch
- Call prioritization
- Incident coordination
- Training mentorship
- Public safety comms
- Customer relationship management
- Risk assessment
- Regulatory compliance
- Team collaboration
- Effective communication
- Problem solving
- Detail orientation
- Time management
- Conflict management
- Public information
- Public speaking
- Cultural competency
- Emergency planning
- Media communication
- Media engagement
- Data presentation
- Good judgment
- Attention to detail
- Teamwork
- Information intake
- Alarm tracking
- Stress management
- Adaptability and flexibility
- Criminal justice knowledge
- Fire Dispatching
- Map reading abilities
- Medical assistance
- Written communication
- Listening skills
- Problem-solving aptitude
- Basic life support
- Map reading
- Disaster response planning
- Public Safety Software
- Analytical thinking
- Critical thinker
- Multitasking
- Data analysis
- Call management
- Adaptability
- Safety protocols
- Emergency services coordination
- Situational awareness
- Data entry
- Coaching and mentoring
- Multitasking efficiency
- Cross-departmental teamwork
- Computer-based dispatch systems
- Computer skills
- Data privacy
- Documentation
- Police and fire procedures
- Public safety PST
- Multitasking capacity
- Disaster recovery
- Record keeping
- Time management
- Professional demeanor
- Data systems operation
- Emergency response training
- Professionalism
Certification
Certified Emergency Manager, 01/01/20
Insurance Agent Responsibilities
- Advises clients on insurance options, achieving high satisfaction and fostering trust.
- Analyzes client needs to tailor insurance solutions, enhancing client retention.
- Collaborates with a team to meet sales targets, contributing to overall company success.
- Utilizes market insights to identify opportunities, driving policy sales growth.
- Guides clients through policy details, ensuring informed decisions and clarity.
- Engaged prospective clients through tailored consultations, resulting in substantial improvements in policy uptake and customer trust.
- Processed insurance applications accurately and efficiently, ensuring compliance and contributing to steady growth in client satisfaction.
- Introduced new outreach strategies to extend market reach, achieving noticeable results in expanding the customer base.
- Assessed client needs to recommend appropriate coverage options, facilitating informed decisions and minimizing coverage gaps.
- Demonstrated empathy and clear communication when guiding clients through claims, enhancing loyalty and positive experiences.
- Maintained accurate client records and policy documentation, supporting regulatory compliance and consistent client service quality.
- Assisted customers with product selections, achieving high satisfaction and repeat business.
- Processed transactions efficiently, ensuring accuracy and maintaining a positive customer experience.
- Collaborated with team to organize merchandise displays, enhancing store layout and sales.
- Resolved customer inquiries promptly, contributing to improved service ratings.
- Maintained knowledge of store promotions, increasing customer engagement and sales.
- Delivered attentive customer service by identifying needs and recommending products, driving noticeable improvements in daily sales outcomes.
- Processed transactions accurately, maintaining error-free cash handling and supporting efficient store operations.
- Worked closely with team members to restock merchandise and organise displays, creating a welcoming shopping environment.
- Monitored inventory levels and reported discrepancies, enabling timely replenishment and minimising stockouts.
- Adapted quickly to fast-paced retail tasks, ensuring positive customer experiences through a helpful and approachable attitude.
- Monitored seasonal inventory trends to anticipate restocking needs, supporting efficient merchandise flow and minimising potential stockouts.
Timeline
Communications Officer
Worth County E-911
09.2025 - Current
Insurance Agent
Globe Life
09.2025 - 09.2025
Sales Associate
Khols
09.2023 - 11.2023
E-911 Coordinator / Deputy EMA Director
Lee County
08.2018 - 08.2025
Communications Officer / Supervisor
Worth County E-911
09.2011 - 08.2018
DUAL SEAL TECHNICAL / COLLEGE PREP DIPLOMA -
Worth County High School
BASIC TRAINING -
United States Air Force