Years of professional customer service
Nikkie Fraley
St Louis,MO
Summary
I am a confident and compassionate Licensed Massage Therapist that graduated from The Healing Arts Center in July 2021. I was a COVID student so the journey to earn my certificate took much longer than most; I started in October 2019. I have a strong ability to build client rapport and always provide clients a high level customer service and care. I posse a friendly, warm smile, pride myself on clients feeling safe and comfortable while on my table and willing to help out when and where needed. I like to say I'm tiny but might, and that I do have the the physical strength to provide Deep Tissue work on any client of any size as long as the table is set at the right height. I feel comfortable about making appropriate judgement calls/ decision when needed. The modalities that I'm trained in are Deep Tissue, Swedish Massage, Pressure Point and Trigger Point Therapy but providing Myo Fascia, is my favorite . I'm not training in hot stones but have used them. I'm a Level II Reiki practitioner with plans for Mastery, and plan to return for additional schooling so I can collect my certificate for esthetician work.
Overview
18
18
1
1
Certification for LMT
1
1
Level II Reiki Practitioner
Work History
Licensed Massage Therapist
Massage Luxe Spa
St. Louis, MO
10.2023 - 12.2023
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Reviewed client medical histories to inform treatment planning.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Maintained patient records, tracking rehabilitation goals and progress
Licensed Massage Therapist
Pure Harmony Day Spa
Des Peres, MO
05.2023 - 07.2023
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Reviewed client medical histories to inform treatment planning.
- Cleaned and sterilized equipment before each use according to established protocols.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
Licensed Massage Therapist
Daily Chiropractic & Wellness Center
St. Louis, MO
01.2023 - 04.2023
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Maintained patient records, tracking rehabilitation goals and progress
- Maintained clean, safe and well-organized work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Licensed Massage Therapist
Above and Beyond Wellness Spa
Fenton, MO
10.2021 - 06.2022
- Stocked treatment space with linens, supplies and sterilized instruments.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Coordinator
Custom Communications Systems
St Louis, MO
08.2005 - 10.2017
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Produced thorough, accurate and timely reports of project activities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Managed communication channels between various teams involved in the execution of complex projects.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Certification For Licensed Massage - Anatomy And Kinesiology
The Healing Arts Center
St Louis, MO07-2021
Skills
- Anatomy
- Deep Tissue Massage
- Trigger Point Massage
- Aroma Therapy
- Stress Relief Massage
- Range of Motion Improvement
- Hot Stone Massage
- Swedish Massage
- Dependable and Responsible
Accomplishments
- Graduated with Cancer Clinic Honors
- CPR certified
- Achieved client satisfaction by completing their sessions with accuracy, care and efficiency.
Certification
State of Missouri Licensed Massage Therapist
License #2019043171
Valid through 1/31/2025
- Reiki, The Healing Arts Center - 2021
Languages
English
Professional
Timeline
Licensed Massage Therapist
Massage Luxe Spa
10.2023 - 12.2023
Licensed Massage Therapist
Pure Harmony Day Spa
05.2023 - 07.2023
Licensed Massage Therapist
Daily Chiropractic & Wellness Center
01.2023 - 04.2023
Licensed Massage Therapist
Above and Beyond Wellness Spa
10.2021 - 06.2022
Project Coordinator
Custom Communications Systems
08.2005 - 10.2017
Certification For Licensed Massage - Anatomy And Kinesiology
The Healing Arts Center
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