Cole Johnson
Lynnwood,WA
Summary
Detail-oriented Customer Service Associate with 3+ years of experience in administrative and customer service roles. Skilled in finding balanced solutions and resolving conflicts. I am currently seeking to expand my knowledge and skills while pursuing a leadership position.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Mindful Support Services
Seattle, WA
03.2024 - Current
- Coordinated patient care services with therapists and nurse practitioners to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans, progress, and ongoing concerns.
- Assisted in creating a positive environment for patients and staff by providing excellent customer service.
- Managed the use of Release of Information forms and records request for clients and other businesses through the EHR System.
- Performed administrative role by filing paperwork, answering phones, and scheduling or cancelling appointments.
- Managed metrics by making sure I was available to answer phones in a timely manner, and pivoted where needed when it came to outbound tasks.
- Absorbed and retained all knowledge regarding change of services and business practices.
Customer Service/ Cashier/ Returns Desk
Lowes
Lynnwood, WA
06.2023 - 03.2024
- Demonstrated ability to provide exceptional customer service and resolve customer issues quickly and effectively at the returns desk.
- Supported different departments and head cashiers by learning connecting positions and key features of other departments.
- Handled cash and card refunds, following company procedures. Also made adjustments if company procedures changed.
- Sold products, drove sales, got credit card applications, and strived to push metrics past standards.
Barista/Cashier
85C Bakery and Café
11.2022 - 06.2023
- Displayed the ability to multitask in a fast-paced environment with multiple positions of work.
- Prepared specialty coffee drinks according to customer requests and modifications.
- Assisted team members in other parts of the store and in different positions and secondary work.
- Managed time and efficiency when preparing 'backups' and disposing of waste product.
Barista/Cahsier
Starbbucks
05.2021 - 09.2022
- Provided friendly customer service as a barista and cashier in a busy cafe.
- Operated cash register and handled all cash transactions accurately.
- Followed all safety procedures and food safety guidelines.
- Prepared by helping manage seasonal launches and putting out signage and company merch.
- Often, operations were maintained when a shift supervisor was busy with other tasks.
Education
Diploma - Customer Service
Nathan Hale Highschool
Seattle, WA06.2022
Skills
- Customer Service
- Detail oriented
- Ability to follow through
- Multi-tasking
- Patient Relations
- Office Administration
- Articulate Communication
- Appointment Scheduling
- Database coordination
- HIPAA Compliance
- Organizational Skills
- Policy compliance
- Critical Thinking Skills
- Goal Setting
- Scheduling
- Patient Care
- Patient documentation
- Patient Outreach and Follow-Up
Personal Information
Title: Customer Service Associate
References
References available upon request.
Timeline
Patient Care Coordinator
Mindful Support Services
03.2024 - Current
Customer Service/ Cashier/ Returns Desk
Lowes
06.2023 - 03.2024
Barista/Cashier
85C Bakery and Café
11.2022 - 06.2023
Barista/Cahsier
Starbbucks
05.2021 - 09.2022
Diploma - Customer Service
Nathan Hale Highschool
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