Nikkie Larsen
Kenosha
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the ability to be an active listener and de-escalate tense situations. Has a capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Kohls Department Store
03.2023 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and in person and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work
- Created customer support strategies to increase customer retention.
- Used De-escalation tools to solve conflicts.
- Managed Cash office duties: deposits, till management, sales reporting.
- Conducted training and mentored team members to encourage productivity and commitment to friendly service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrator/Director
Mt. Zion Preschool
08.2005 - 06.2024
- Maintained personnel and client records.
- Responsible for administering medication to children as needed - including blood sugar testing.
- Evaluated staff performance and provided coaching to address areas needing improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained state standards and compliance.
- Responsible for creation of a line item budget.
- Created a curriculum for individualized children's goals.
- Completed quarterly assessments for children.
- Processed payments for tuition.
Education
Administrators Credential - Preschool Administration
UW Platteville
Platteville, WI07-2018
Bachelor of Arts - Geography
UW Parkside
Kenosha, WI12-1996
High School Diploma -
Mary D Bradford
Kenosha, WI06-1990
Skills
- Complaint resolution
- Goal setting
- Staff assignments and supervision
- Task delegation
- Active listening
- Report generation
- Records management
- Policy enforcement
- Escalation management
- Decision-making
- Verbal and written communication
- Relationship building
- Adaptability and flexibility
- Multitasking and organization
- Training and mentoring
Timeline
Customer Service Supervisor
Kohls Department Store
03.2023 - Current
Administrator/Director
Mt. Zion Preschool
08.2005 - 06.2024
Administrators Credential - Preschool Administration
UW Platteville
Bachelor of Arts - Geography
UW Parkside
High School Diploma -
Mary D Bradford
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