Nikkie L. Gaines
Jacksonville
Summary
Organized Patient Access Coordinator with solid background in managing patients intake and streamlining administrative processes. Successfully facilitated patient flow and improved scheduling efficiency. Demonstrated expertise in patient registration and insurance verification, ensuring smooth operations.
Overview
13
13
years of professional experience
Work History
Patient Access Coordinator
Baptist MD Anderson Cancer Center
09.2023 - 03.2025
- Verifies necessary information and medical records
- Provided patients with PREP INSTRUCTIONS for all Cardiac testing
- Booked, coordinates and reschedules patient appointments using EPIC CERNA
- Answers questions regarding patient appointments
- Updates profile on patients demographics
- Verified patients Coverage for each visit
- Cross train in scheduling and check-out
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
Patient Access Department of Breast Surgery
Baptist MD Anderson Cancer Center
03.2023 - 09.2023
- Verifying billing and insurance information
- Scheduled follow up Exams Pre Surgery Appointments
- Answer phone calls / provided patient with direct messages from the provider
- Orienting new patients and providing available appointment Information
- Transferred patients to the correct extension
- Create, execute, and sustain a functional scheduling EPIC
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinate the flow of people and operations by managing schedule
Care Navigator II
Baptist MD Anderson
08.2020 - 02.2023
- Verify Insurance eligibility and Update patient registration
- Assist patients
- Data entry and record keeping
- Patient registration / Maintain electronic health records
- Scheduled routine follow up Appointments
- Answer phones and greeted patients
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
Patient Collections Team Lead
State Collections Services
06.2016 - 07.2020
- Provided Effective communication with my staff regarding any changes or updates
- Trained New Employees to ensure the quality of good work
- Tracked Teams Attendance and Monitored All Scheduled and Approved PTO
- Negotiated settlements with customers, balancing company objectives with customer satisfaction goals.
- Offered Affordable Monthly, Payment Arrangements Settlements
- Documenting related account activities, accepted credit card and routing numbers as a form of payment
- Adjustments and collections of Medicare, Medicaid, Medicaid
Medical Collections Liaison II
Enhanced Recovery Center
05.2012 - 06.2016
- Collected New Insurance Information and submitted to appropriate departments
- Received a large amount of Incoming calls in a prompt and courteous manner
- Demonstrated the use of skip tracing to locate patients most updated and accurate Information
- Set Up Monthly and Bi Weekly payment arrangements for patients
- Initiate Financial Hardship Request
- RTE Coverage for all patients agreeing to payment arrangements
Education
Associate of Science - Medical Records and Medical Terminology Certification
University of Phoenix
Phoenix, AZ01.2024
High School Diploma -
Duncan U Fletcher
Neptune Bch, FL06-1998
Skills
- Claims adjustments
- EPIC TRAINING
- Call Strategy
- People Soft
- Windows based programs
- Word
- Outlook
- Excel
- Claim Check
- ICD-9
- CPT Coding
- PowerPoint
- Office 2000
- Medical terminology
- CPT-4 coding
- ICD-9 medical coding
- Healthcare
- Appointment scheduling
- Multitasking and organization
- Team leadership
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Registration and admissions
Timeline
Patient Access Coordinator
Baptist MD Anderson Cancer Center
09.2023 - 03.2025
Patient Access Department of Breast Surgery
Baptist MD Anderson Cancer Center
03.2023 - 09.2023
Care Navigator II
Baptist MD Anderson
08.2020 - 02.2023
Patient Collections Team Lead
State Collections Services
06.2016 - 07.2020
Medical Collections Liaison II
Enhanced Recovery Center
05.2012 - 06.2016
Associate of Science - Medical Records and Medical Terminology Certification
University of Phoenix
High School Diploma -
Duncan U Fletcher
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