Nikkie Moore
Lake Elsinore,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator/Payroll Coordinator
The Heart Matters Foster Family Agency
04.2019 - Current
- Assisted in the recruitment and selection of employees, Conducted new employee orientations and onboarding for newly hired employees
- Processed Personnel Action Forms involving terminations, resignations, promotions, retirements, and other personnel changes
- Performed administrative work related to multi-tiered employee benefits programs
- Administered I-9 program, including issuing forms to new employees; verifies eligibility for employment; completes and signs forms, and maintains accurate files
- Coordinated employee evaluation notification process with department/division management staff; sends notifications and tracks process
- Coordinated random employee drug testing program
- Collaborated with the Department Head to ensure Job Descriptions are current for open positions
- Received and screens visitors, telephone calls, and emails, providing a high level of customer service to both external and internal customers
- Provided general administrative support including preparing correspondence, memoranda, and reports; processes mail; performs data entry; and maintains schedules and records
- Organized and maintains various administrative, confidential, reference, and follow-up files; purges files as required
- Utilized the ATS, Schedule and coordinate interviews, check references, follow up on status of applicants
- Live Scans Reviewed all verifications for clearance retrieve clearance information for database, as needed
- Processed bi-weekly and special payroll and data input
- Validating the timecards for hourly employees updated on Paycom and seeking approvals from Operations Team Leads
- Produced and submitted reports on general Payroll activity
- Assisted with recruitment and maintaining applicant tracking
- Screened calls, emails, in-person visitors to appropriate HR Departments, assisted and answered general HR inquiries
- Entered, reviewed, and updated data in PeopleSoft (i.e., Name Changes, POI Requests, educational updates, etc.)
- Provided copies of documents to Payroll and Benefits
- Conducted candidate Screening and Assessment
- Experienced working with union contracts and pay practices.
- Conducted new employee onboarding and provided ongoing orientation training.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Accounting Assistant
People's Care
05.2015 - 04.2019
- Audited accounts receivable
- Preformed resolutions of credit balances
- Maintained reimbursement records
- Determined Eligibility Criteria
- Monitored accounts receivable and unbilled items and review with department heads
- Performed electronic billing monthly within a designated deadline
- Reviewed hours billed for accuracy
- Deposited payments to bank and ensure they have been applied to clients' accounts
- Investigated billing and payment discrepancies with Regional Centers and other third parties
- Sent monthly statements to customers
- Identified bad debt through aging review
- Prepared reports and revenue analysis
- Ensured compliance with federal, state, and company policies, procedures, and regulations
- Reconciled processed accounts payable by verifying entries and comparing system reports to balances
- Received and codes suppliers' invoices accurately and timely
- Ensured timely receipt and processing of supplier invoices using an ERP platform
- Utilized available data resources to create reports for tracking SLAs, vendor performance or to conduct analysis
- Entered payments to vendors in ERP system, which included verifying current standing, and reviewing purchase orders
- Maintained AP filing and vendor documentation
- Communicated with vendors on all accounts payable inquiries and resolve discrepancies
- Verified insurance/recipient eligibility, billing and follow-up on claims to Medicare, Medicaid
- Knowledge of ICD-10 and CPT Codes.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Completed bi-weekly payroll for company employees.
- Reviewed analyzed, and improved the overall effectiveness of existing internal controls over financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Implemented new collection strategies that led to the recovery of lost revenue.
- Prepared bills receivable, invoices, and bank deposits.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Reconciled daily AR ledger and verified proper posting.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Healthcare Customer Service Representative
Montclair Hospital And Medical Center
06.2008 - 05.2015
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Associate's degree in Business Administration -
San Bernardino Valley College
Skills
- Recordkeeping
- Microsoft Office and Docusign
- Employee Relations
- New employee orientations
- Background Checks
- Payroll Administration
- Payroll Processing
- Bookkeeping
- AP and AR management
- Invoicing
- Payment Collection
- Customer Service
- Staff Management
Certification
- Professional In Human Resources
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Human Resources Coordinator/Payroll Coordinator
The Heart Matters Foster Family Agency
04.2019 - Current
Accounting Assistant
People's Care
05.2015 - 04.2019
Healthcare Customer Service Representative
Montclair Hospital And Medical Center
06.2008 - 05.2015
Associate's degree in Business Administration -
San Bernardino Valley College
- Professional In Human Resources
- Driver's License
Similar Profiles
Austyn ChaffeeAustyn Chaffee
Front Office Manager at Heart of Gold Foster AgencyFront Office Manager at Heart of Gold Foster Agency
Elizabeth UtechtElizabeth Utecht
THP Social Worker at Children First Foster Family AgencyTHP Social Worker at Children First Foster Family Agency
PAULA TOVARPAULA TOVAR
Assistant Program Director at New Life Foster Family AgencyAssistant Program Director at New Life Foster Family Agency