Nikki E. Paplham
Project Manager
Green Bay,WI
Summary
Knowledgeable Implementation Manager with more than 15 years of experience driving technology planning and deployment. Comprehensive resource for managing implementations throughout lifecycle. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Implementation Manager
Tegria, FKA Bluetree
07.2021 - Current
- Provide outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversite on project timelines, project plans, scope, risks, decisions, and outcomes to ensure all phases of work from pre-planning to post live support are a success
- Weekly progress reports to c-suite executive leadership, subject matter experts, and stakeholders
- Continuous partnership with HR to ensure specialists complete required forms, background checks, and information is delivered to clients
- Cross functional coordination and relationship development
- Lead Project Manager for internal process improvement projects
- Created and implemented process to streamline project requests throughout the departments
- Document processes to streamline setup, customization, and maintenance.
- Oversee implementation lifecycle processes based on organizational needs and customer demand.
- Develop project plans identifying key issues, approaches, and performance metrics.
- Resolve implementation and operation issues
Change Management and Education Consultant
BlueTree
07.2019 - 07.2021
- Partnered with business teams to understand needs and mitigate potential problems.
- Led teams of analysts to evaluate, plan and execute projects.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Implemented new payroll system, pay schedule, timecard policy, and processes
- Developed new employee handbooks, and training material to educate colleagues on onboarding and benefit enrollment process
- Perform needs analysis for educational transformation, including program design, staffing recommendations, curriculum optimization, and training environments
- Mentor training leadership, principal trainers, and credentialed trainers for successful, long-term ownership and growth of training
- Partnered with training resources to develop curriculum in Articulate
- Managed training projects, including keeping scope in line, managing risks, decisions, and outcomes
- Created Visio diagram workflows to outline new program structure
- Developed curriculum in Amplifire
- Created Roots training program + workshop as a remedial + onboarding program for analysts for multi-hospital system
- Delivered training program including 3-day simulation workshop for 75 analysts
IT Training Manager
Hospital Sisters Health System
07.2017 - 07.2019
- Training Manager for 27 trainers (Instructional Designers, Credentialed Trainers, and Team Lead)
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Developed departmental systems and procedures to better align workflow processes.
- Managed new employee orientation training process for more than 500 employees each year.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions via Teams.
- Selected and assigned instructors to conduct specific training programs.
- Tested all training software and hardware prior to commencing training programs.
- Developed surveys to identify training needs based on feedback.
- Planned team functional/retreat events and team building-based initiatives.
- Coaching sessions, 1:1 mentoring, day to day support, hiring, terminations, yearly reviews, budget tracking
- Responsible for overall management of training plan and execution for software (Epic) implementations across multiple hospitals + clinics, and other projects
- Oversite of all curriculums (PPT, Word + eLearning development) and training deployment
- Optimized the onboarding process for new hires + physicians
- Removed barriers + improved communication, and relationships across workstreams within the IT department
- Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.
Senior Epic Project Manager
Hospital Sisters Health Systems
07.2010 - 07.2017
- Coordinated all aspects of projects from initiation through close, including the project plan, budget, scope, risk mitigation, decision trackers, and issues lists
- Clinical project manager for Inpatient and Outpatient Epic implementation
- Converted existing Health System from MEDITECH to Epic in a phased approach
- Lead project manager. Mentored six non-Epic Project Managers during the Inpatient Epic Implementation
- Lead project manager for an EHR implementation at a critical access/rural health hospital
- Implementation Project Manager for; EpicCare link, OpTime and Anesthesia (Surgery), Hospital Outpatient Departments, Transport Module, Home Health & Hospice, and Community Connect
- Partnered with Physicians, Anesthesiologists, and executive leaders to develop tailored software build
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Kept projects on schedule and within budget while serving as project leader.
- Communicated project plans and progress to key stakeholders and project contributors.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Education
Bachelor of Business Administration -
ITT Technical Institute
Skills
Cross Functional Leadershipundefined
Certification
Amplifire
Timeline
Client Implementation Manager
Tegria, FKA Bluetree
07.2021 - Current
Amplifire
06-2020
Change Management and Education Consultant
BlueTree
07.2019 - 07.2021
IT Training Manager
Hospital Sisters Health System
07.2017 - 07.2019
Senior Epic Project Manager
Hospital Sisters Health Systems
07.2010 - 07.2017
Bachelor of Business Administration -
ITT Technical Institute
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