Nikki K. Richardson
Summary
Accomplished and insightful public administrative and human services professional offering significant experience in the areas of proactive leadership development, experience administrative leadership, excellent analytical advisory skills, strong communication skills, and abilities to positively impact the team development strategies. Training and Development~ Outreach to Diverse Communities ~ Program Design and Delivery ~Government “secret” Clearance ~ Criminal Justice Oriented ~ Strategic Planning ~ Advocacy~ Case Management .Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
32
32
years of professional experience
Work History
Public Administration Background
Including But Not Limited To
- Administration
- Managed budgets from $2 million plus
- Established relationships with key external constituencies to expand services for clients in mental health sector
- Initiated efforts to address these issues by running for public office, fundraising and providing leadership development and counseling to nearly 200 underserved
- Experience Program Management with experience of managing teams of 75 plus staff at different locations
- Created and implemented committees while developing successful training programs for staff
- Experienced in increasing goals and establishing procedural guidelines per company policies
- Knowledgeable in running State and Federal allotted programs both in-patient and out patient
- Skilled in office operations including but not limited to scheduling, billing, payroll and human resources
- Social Work
- Facilitated group therapy sessions and provided individual counseling to diverse groups
- Interfaced with Community and government agencies, hospitals, schools
- Familiar with public, private, and agency settings including nonprofit and for profit
- Drug and Alcohol counseling and Case Management experience in residential and outpatient setting
- Specialize in dealing with homelessness, legal, addiction, family issues and child advocacy
- Familiar with documentation for non-profits organizations in state and Federal Fields
- Experienced in Court documentation, reporting, court room procedures, mediation and staffing
- Knowledge in BIRP documentation,, Medicaid standards, and CARF Guidelines
- Training/ Education/Management
- Successfully obtained accreditation for new programs through the Mental health community Agency
- Able to motive employees to perform to their maximum potential
- 20 plus years in management
- Responsible for subjects matter and selection of material in State programs
- Trained in Forensics Interviewing and GBS trained Drug and Meth Labs recognition
- Supervised Job readiness programs for both substance abuser and youth aging out of care
Director
Trenta House, Director
01.2022 - Current
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Established departmental performance goals and provided feedback for underperforming areas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
CEO
A Brighter Today
10.2013 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
Director
Key Behavior Essentials
07.2010 - 10.2014
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Legal Social Worker
Odyssey Family Counseling
07.2006 - 07.2010
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Updated client documentation for accurate, compliant and current records.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
Life Skills Coordinator
Chris Kids Inc
06.2004 - 07.2006
- Offered training on personal hygiene and grooming skills.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Maintained impeccable records for each client and daily instructional activities.
- Designed assistive technology lesson plans for program staff, providing services to physically and developmentally disabled consumers.
- Coached clients through difficult life circumstances.
- Helped clients to identify challenges and set goals.
- Facilitated sessions in person and over phone.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Maintained detailed, confidential client files.
- Assessed effectiveness of training to create more effective future training programs.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
Lead Residential Case manager
Integrated Life Center
01.2002 - 06.2004
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Conducted outreach activities to engage local stakeholders in programs.
Social Worker
Child Services CPS
07.2000 - 01.2003
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Implemented community outreach programs to promote mental health awareness.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
Lead Case Manager
Jesse's House
11.1998 - 06.2000
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Intern
VA Medical Center
07.1992 - 09.1998
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided project progress updates and proposed solutions to issues.
- Prepared project presentations and reports to assist senior staff.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Masters - Public Administration
Ashford University
Bachelor of Arts - Social Work
Benedict College
Skills
- Behavioral Management Planning
- Implementing Client Care Plans
- Relationship Building
- Attention to Detail
- Budget Administration
- Written and Verbal Communication
- Service Planning
- Client Needs Assessments
- Fundraising Coordination
- Interviewing Skills
- Community Outreach
- Data Analysis
- Client Meetings
- Staff Oversight
- Onsite Facility Tours
- Calm Under Pressure
- Research
- Supervision and Leadership
- Excellent Communication
- Verbal Communication
- MS Office
- Decision-Making
- Customer Service
- Problem-Solving Abilities
- Conflict Resolution
Timeline
Director
Trenta House, Director
01.2022 - Current
CEO
A Brighter Today
10.2013 - Current
Director
Key Behavior Essentials
07.2010 - 10.2014
Legal Social Worker
Odyssey Family Counseling
07.2006 - 07.2010
Life Skills Coordinator
Chris Kids Inc
06.2004 - 07.2006
Lead Residential Case manager
Integrated Life Center
01.2002 - 06.2004
Social Worker
Child Services CPS
07.2000 - 01.2003
Lead Case Manager
Jesse's House
11.1998 - 06.2000
Intern
VA Medical Center
07.1992 - 09.1998
Public Administration Background
Including But Not Limited To
Masters - Public Administration
Ashford University
Bachelor of Arts - Social Work
Benedict College
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