Nikkin Keshav
Charlotte,NC
Summary
Proficient professional adept at assessing, analyzing, and managing risk effectively. A driven leader capable of collaborating with individuals across all organizational levels to achieve objectives. Dedicated to continuous personal growth, demonstrating a capacity for rapid learning and flexibility in aligning with business needs and priorities.
Overview
11
11
years of professional experience
Work History
Senior Control Management Specialist
Wells Fargo Bank
Charlotte, NC
03.2022 - Current
- Actively participated in thorough issue vetting process, facilitating appropriate dispositioning, scoping, root cause analysis, and corrective action planning.
- Produced in-depth data analysis on control testing outcomes, providing actionable insights that drove informed decision-making and risk mitigation strategies.
- Oversaw execution of moderate to highly critical complex verification activities, ensuring thoroughness and accuracy of issue resolution.
- Established direct lines of communication with executive leadership, facilitating transparent discussions and alignment on company objectives, resulting in swift resolution of critical issues and strategic alignment.
- Leveraged experience in control evaluation/testing and audit to identify gaps, execute test scripts, and ensure adherence to control standards and issue management policies.
- Mentored and coached team members regularly to foster skill development and enhance issue management capabilities.
- Ensured timely follow-up on assigned work, addressing roadblocks and escalations promptly to maintain workflow continuity.
- Completed comprehensive reviews of verification work completed, delivering constructive feedback and guidance to enhance accuracy and quality.
- Communicated effectively across all organizational levels, demonstrating flexibility and adaptability in embracing changes to front-line issue management processes.
Senior Auditor
Wells Fargo
Charlotte, NC
03.2018 - 03.2022
- Coordinated effectively between audit teams and business partners to cultivate strong relationships and ensure successful audits and timely deliverables.
- Identified control deficiencies during testing of key controls within line of business and provided actionable suggestions for improvement.
- Collaborated with management to develop best practices for risk assessment, contributing to enhanced control environments.
- Conducted fieldwork by performing audit testing through inquiry, observation, and re-performance, meticulously documenting results in workpapers.
- Drafted comprehensive business partner deliverables by documenting processes and business requirements, ensuring clarity and accuracy.
- Resolved complex issues that arose during audits, employing strategic decision-making to achieve favorable outcomes.
- Objectively identified and addressed issues or concerns within business, credibly challenging existing processes and controls to drive improvement.
Collateral Underwriter
Wells Fargo
Charlotte, NC
10.2016 - 03.2018
- Review condominium housing for compliance with Wells Fargo and secondary market regulations Analyzed and assessed risk factors to ensure that it will meet agency and internal guidelines for lending.
- Collaborated closely with internal teams and external stakeholders throughout the review process, fostering productive relationships and ensuring timely completion of housing project assessments.
- Integrated established business frameworks, policies, and processes into housing project reviews to effectively manage risk and streamline compliance efforts.
- Resolved complex issues that arise in order to strategically make a decision achieve favorable outcomes and maintain regulatory compliance.
- Effectively communicated findings, identified risks, and provided detailed recommendations to senior management and stakeholders, facilitating informed decision-making processes and ensuring transparency in compliance efforts.
Loan Processor
Wells Fargo
Fort Mill, SC
05.2015 - 10.2016
- Collected and analyzed required financial documents needed for loan review.
- Gathered, verified, and reviewed file documentation to guide loan from processing, underwriting and to closing.
- Executed all strategic planning and internal workings of mortgage loan file.
- Built strong rapport with different departments and third parties.
- Met compliance standards with company policies, underwriting guidelines and lending-program requirements.
- Reviewed risk associated with client and identified any problems that could potentially be an issue.
HR BPO Representative
Aon Hewitt
Charlotte, NC
06.2014 - 05.2015
- Collaborated with a financial institution to administer payroll assistance for employees.
- Served as a liaison between clients and the institution, resolving intricate questions and issues efficiently.
- Effectively managed a substantial workload in a fast-paced, deadline-oriented setting.
- Achieved a high level of customer satisfaction, with more than 90% of clients expressing full contentment.
- Diligently documented, investigated, and resolved customer service inquiries.
- Evaluated and adjusted compensation and benefits policies to develop competitive programs while ensuring adherence to legal mandates.
Mortgage Consultant
Montage Mortgage
Charlotte, NC
05.2013 - 02.2014
- Cultivated enduring relationships with clients seeking to purchase or refinance their homes.
- Originated mortgage loans in accordance with company policies and compliance regulations such as the S.A.F.E. Act.
- Conducted prequalification assessments, evaluated creditworthiness, assembled necessary documentation, conducted financial analyses, and reviewed loan applications.
- Managed multiple computer systems efficiently while assisting customers over the phone in a fast-paced, high-volume environment, concurrently building a substantial customer base.
- Oversaw the entire process of originating, reviewing, processing, closing, and administering customer loan proposals.
Education
Bachelor of Science - Finance
University of North Carolina Charlotte
Charlotte05.2011
Skills
- Operations Management
- Business Analysis
- Organizational Development
- Human Resources Management
- Analytical Thinking
- Data Analysis
- Idea Development and Brainstorming
- Process Analysis
- Quantitative skills
- Improvement plan knowledge
Timeline
Senior Control Management Specialist
Wells Fargo Bank
03.2022 - Current
Senior Auditor
Wells Fargo
03.2018 - 03.2022
Collateral Underwriter
Wells Fargo
10.2016 - 03.2018
Loan Processor
Wells Fargo
05.2015 - 10.2016
HR BPO Representative
Aon Hewitt
06.2014 - 05.2015
Mortgage Consultant
Montage Mortgage
05.2013 - 02.2014
Bachelor of Science - Finance
University of North Carolina Charlotte