Nikkin Keshav
Charlotte,NC
Summary
Proficient professional adept at assessing, analyzing, and managing risk effectively. A driven leader capable of collaborating with individuals across all organizational levels to achieve objectives. Dedicated to continuous personal growth, demonstrating a capacity for rapid learning and flexibility in aligning with business needs and priorities.
Overview
11
11
years of professional experience
Work History
Senior Control Management Specialist
Wells Fargo Bank
03.2022 - Current
- Actively participated in thorough issue vetting process, facilitating appropriate dispositioning, scoping, root cause analysis, and corrective action planning.
- Produced in-depth data analysis on control testing outcomes, providing actionable insights that drove informed decision-making and risk mitigation strategies.
- Oversaw execution of moderate to highly critical complex verification activities, ensuring thoroughness and accuracy of issue resolution.
- Established direct lines of communication with executive leadership, facilitating transparent discussions and alignment on company objectives, resulting in swift resolution of critical issues and strategic alignment.
- Leveraged experience in control evaluation/testing and audit to identify gaps, execute test scripts, and ensure adherence to control standards and issue management policies.
- Mentored and coached team members regularly to foster skill development and enhance issue management capabilities.
- Ensured timely follow-up on assigned work, addressing roadblocks and escalations promptly to maintain workflow continuity.
- Completed comprehensive reviews of verification work completed, delivering constructive feedback and guidance to enhance accuracy and quality.
- Communicated effectively across all organizational levels, demonstrating flexibility and adaptability in embracing changes to front-line issue management processes.
Senior Auditor
Wells Fargo
03.2018 - 03.2022
- Coordinated effectively between audit teams and business partners to cultivate strong relationships and ensure successful audits and timely deliverables.
- Identified control deficiencies during testing of key controls within line of business and provided actionable suggestions for improvement.
- Collaborated with management to develop best practices for risk assessment, contributing to enhanced control environments.
- Conducted fieldwork by performing audit testing through inquiry, observation, and re-performance, meticulously documenting results in workpapers.
- Drafted comprehensive business partner deliverables by documenting processes and business requirements, ensuring clarity and accuracy.
- Resolved complex issues that arose during audits, employing strategic decision-making to achieve favorable outcomes.
- Objectively identified and addressed issues or concerns within business, credibly challenging existing processes and controls to drive improvement.
Collateral Underwriter
Wells Fargo
10.2016 - 03.2018
- Review condominium housing for compliance with Wells Fargo and secondary market regulations Analyzed and assessed risk factors to ensure that it will meet agency and internal guidelines for lending.
- Collaborated closely with internal teams and external stakeholders throughout the review process, fostering productive relationships and ensuring timely completion of housing project assessments.
- Integrated established business frameworks, policies, and processes into housing project reviews to effectively manage risk and streamline compliance efforts.
- Resolved complex issues that arise in order to strategically make a decision achieve favorable outcomes and maintain regulatory compliance.
- Effectively communicated findings, identified risks, and provided detailed recommendations to senior management and stakeholders, facilitating informed decision-making processes and ensuring transparency in compliance efforts.
Loan Processor
Wells Fargo
05.2015 - 10.2016
- Collected and analyzed required financial documents needed for loan review.
- Gathered, verified, and reviewed file documentation to guide loan from processing, underwriting and to closing.
- Executed all strategic planning and internal workings of mortgage loan file.
- Built strong rapport with different departments and third parties.
- Met compliance standards with company policies, underwriting guidelines and lending-program requirements.
- Reviewed risk associated with client and identified any problems that could potentially be an issue.
HR BPO Representative
Aon Hewitt
06.2014 - 05.2015
- Collaborated with a financial institution to administer payroll assistance for employees.
- Served as a liaison between clients and the institution, resolving intricate questions and issues efficiently.
- Effectively managed a substantial workload in a fast-paced, deadline-oriented setting.
- Achieved a high level of customer satisfaction, with more than 90% of clients expressing full contentment.
- Diligently documented, investigated, and resolved customer service inquiries.
- Evaluated and adjusted compensation and benefits policies to develop competitive programs while ensuring adherence to legal mandates.
Mortgage Consultant
Montage Mortgage
05.2013 - 02.2014
- Cultivated enduring relationships with clients seeking to purchase or refinance their homes.
- Originated mortgage loans in accordance with company policies and compliance regulations such as the S.A.F.E. Act.
- Conducted prequalification assessments, evaluated creditworthiness, assembled necessary documentation, conducted financial analyses, and reviewed loan applications.
- Managed multiple computer systems efficiently while assisting customers over the phone in a fast-paced, high-volume environment, concurrently building a substantial customer base.
- Oversaw the entire process of originating, reviewing, processing, closing, and administering customer loan proposals.
Education
Bachelor of Science - Finance
University of North Carolina Charlotte
Charlotte05.2011
Skills
- Operations Management
- Business Analysis
- Organizational Development
- Human Resources Management
- Analytical Thinking
- Data Analysis
- Idea Development and Brainstorming
- Process Analysis
- Quantitative skills
- Improvement plan knowledge
Timeline
Senior Control Management Specialist
Wells Fargo Bank
03.2022 - Current
Senior Auditor
Wells Fargo
03.2018 - 03.2022
Collateral Underwriter
Wells Fargo
10.2016 - 03.2018
Loan Processor
Wells Fargo
05.2015 - 10.2016
HR BPO Representative
Aon Hewitt
06.2014 - 05.2015
Mortgage Consultant
Montage Mortgage
05.2013 - 02.2014
Bachelor of Science - Finance
University of North Carolina Charlotte
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